Coldstream Holiday Park

喜欢 Good toilet and pot washing facilities although maybe not enough. Flat pitch with plenty of room for me with a small tent. Some though with large tents looked a bit close together. Handy for shops etc.

不喜欢 Rubbish bins need emptying daily especially in hot weather and wasp season. Several were overfill and lids not closing.

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喜欢 Very friendly staff, clean facilities, great for children, walking routes through little forest, plenty of space for kids to play on bikes or ball games.

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喜欢 Great friendly staff pitches clean and tidy and the views stunning

不喜欢 None

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喜欢 Loved the fact that the tent pitches were laid out with designated parking and tent space.
Nothing worse than going out for the day and coming back to someone parked in your spot!

不喜欢 Toilets were not checked frequently enough.
The same spots of rubbish/hair in the drain/ dirt that was there at 4pm where still there at 9 the next morning.
Nappy bin full of beer cans.

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来自经理: Hello there,

Thanks so much for taking the time to share your feedback. We're really happy to hear that you loved our tent pitches and designated parking! It's one of the things we've put a lot of thought into, and it's great to know that it's making a real difference to our campers. We agree—coming back to find your spot taken is definitely a frustrating experience, and we're glad we could prevent that for you.

We're so sorry to hear about the issues you encountered with the toilet facilities, though. The situation you've described is completely unacceptable and falls far short of the standards we aim to maintain. We've spoken with our cleaning team to address the infrequent checks and ensure that the facilities are being cleaned thoroughly and regularly throughout the day. This is an important part of making sure our campsite is a comfortable and hygienic place for all our guests.

Your feedback is incredibly valuable, as it helps us pinpoint exactly where we need to improve. We hope you'll consider staying with us again so we can show you the high standards we're capable of.

Thanks again for your honest review.

喜欢 Reception staff was very friendly. Tent pitch was spacious and clean shops close by

不喜欢 Toilets and showers was in a good need of a clean and up dating. Could do with some more showers. Glad i was only staying for 2 nights so i could wait till i got home for a good showers.do with a pud on site

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喜欢 A fantastic site,with excellent facilities that were all spotlessly clean. First time at coldstream and the family want to go back.

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来自经理: Thanks so much for the wonderful review! We're thrilled to hear that you and your family had such a fantastic time at Coldstream Holiday Park and that you found our facilities to be excellent and spotless. We can't wait to welcome you all back again soon!

喜欢 Lovely campsite well looked after.

不喜欢 Sanitary bins in toilets were over flowing even though it had been signed as being cleaned.

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来自经理: We are sorry to hear about the sanitary bins, we aim to keep the toilets at clean and tidy as possible. This issues will be addressed by the housekeeping manager to ensure this does not happen again.

We hope to see you again!

喜欢 The views

不喜欢 Toilet block to too small for the size of the site, could be cleaner. Pitches a very small & very uneven even with blocks. Caravan next to us had an awning up and was right next to our van. Site is very dull & boring.

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来自经理: Thank you for your feedback. We appreciate you taking the time to share your experience with us, and we're glad to hear you enjoyed the views.

We're very sorry to hear that you were unhappy with several aspects of your stay. We take all feedback seriously and will be sure to pass on your comments about the pitch sizes.

I apologize that you found our park dull and boring. We pride ourselves on being a quiet and peaceful country park, and we're located within easy walking distance of Coldstream, where you'll find a variety of bars, restaurants, and other amenities.

Regarding the toilet and shower facilities, we want to assure you that our toilet block is the required size for the number of pitches on site, as set out by AA requirements. We also have a regular cleaning schedule in place, and we are looking into ways to ensure our high standards are consistently met, even during peak season.

Kind Regards
The Coldstream Team

喜欢 Site was modern and check in / out was easy. Staff were friendly. Nice open spaces and the play area was a bonus with the little one.

不喜欢 Toilet and shower block weren’t the cleanest but probably due to the amount of people at the site as there isn’t many toilet / shower rooms. But overall a good experience.

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来自经理: Thank you for the wonderful feedback! We're so glad you enjoyed our modern site, the easy check-in/out process, and the friendly staff. It's great to hear that the open spaces and play area were a hit with your little one.

We're sorry to hear that the toilet and shower block wasn't as clean as you would have liked. We want to assure you that our toilets and showers are fully cleaned twice daily. We also provide cleaning supplies for guests to use, but unfortunately, some guests don't use them, and this can impact the cleanliness for others.

Regarding your comment about the number of facilities, we want to let you know that we meet the required amount of toilets and showers for our touring and camping guests, as set by AA requirements. There are also overflow units at the rear of the Amenity block for guests use.

We hope to see you again soon for another good experience!

Warm Regards
The Coldstream Team

喜欢 Location.
Staff friendly and helpful.

不喜欢 Shower cubicles very small and often flooded.
Shower/toilet block in need of a good clean - a lot of cobwebs.

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来自经理: Thank you for taking the time to leave us a review. We're so glad to hear that you enjoyed our location and found our staff to be friendly and helpful.

We're sorry to hear about your experience with the shower and toilet block. We do our best to keep these areas clean, but due to our countryside location, spiders and their webs can reappear very quickly, especially when the doors to the amenity block are left open. We will, however, be redoubling our efforts to ensure a more thorough and frequent cleaning schedule.

We also appreciate your feedback regarding the size of the shower cubicles and will take this into consideration for future improvements. We hope to welcome you back again soon.