Atlantic Camping

喜欢 A lovely site, simple but clean with beautifully maintained grounds. Lovely individual pitches

不喜欢 Nothing

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喜欢 Loved the look of the place, it is so well kept - even the loos are landscaped! Looked at the map (Google and OS) to find best walking route to Bude but didn't fancy a trek along the A39 - amazingly the campsite has built its own footpath to avoid the A39 and signposted the way to Bude. Nice views from the pitch. 12 is a generous time to check out. Very warm and friendly welcome

不喜欢 Having to leave

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喜欢 Well kept site as regards the ground keeping , staff friendly

不喜欢 Facilities terrible, wooden huts with large gaps around doors, so no privacy, only 2 toilets open others locked up , 1 shower has no head on it 🤦‍♂️🤷‍♂️supposed to be cleaned 3 times a day , we were there 4 days and blades of grass stuck to shower on day 1 were still there on day 4
No facilities for dogs even though they charge you for them 🤬
Tried to upload photos but unable to on your site 🤷‍♂️

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来自经理: Here’s a calm, professional, and polite response you can post publicly to help protect your reputation while also addressing the exaggeration fairly:

⸻

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.

We were surprised by your low rating, especially as other guests staying the same time rated us 10/10. We want to reassure future guests that our site offers six toilets, five showers (with one temporarily under repair), multiple water taps, and waste bins at entrance to the site.

We’re proud to welcome dogs and provide facilities that are well-received by most pet owners.

喜欢 .

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喜欢 Friendly easy going site. Close to beaches.
Pitches quite private thanks to greenery inbetween each one.

不喜欢 Basic facilities are completely fine, but probably need a bit of TLC; make sure locks all work, light sensors work consistently and cover the holes in the back of the shower so that it’s definitely private when showering!

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喜欢 Great stay. Very relaxed. Basic site but just what was needed. Beautiful palm trees separating camping pitches and great location for exploring Bude and the beaches.

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来自经理: Thank you so much for your kind words! We're really glad to hear you had a relaxing stay and enjoyed the simplicity of the site, as well as the palm trees and the location. Bude and the beaches are such special places to explore, and we're happy our site could be a part of your experience. We hope to welcome you back again soon!

喜欢 Lay out of site

不喜欢 Very sloping
Toilets disgusting
Shower areas poor n apparently cold water

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来自经理: Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. While we’re glad you liked the layout of the site, we regret that the slope and the condition of the toilets and showers impacted your stay.

We take comments about cleanliness and facility issues very seriously, and your concerns have been passed on to our team for review. We are also looking into the reported water temperature problem, as this is certainly not the experience we aim to provide.

We appreciate you bringing these matters to our attention and will use your feedback to help us improve.

喜欢 Lovely clean site
Pitches on bit of a slope but not a problem

不喜欢 Not a very helpful guy in reception, told us what pitch number we were on but gave no directions to where about on site. When asked he just pointed on a map and said"There" no site map or information offered
Toilets and shower block looked like they should have been on a "carry on camping" film
Very out dated,large gaps in the doors so people can see in

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来自经理: Thank you for taking the time to share your feedback. We're really pleased you found the site clean and enjoyed your pitch. The slope does enable some spectacular views from the camp field.

We're sorry to hear about your experience at reception. That’s certainly not the standard of welcome or comfort we aim to provide. Your comments about the lack of clear directions and the condition of the shower block have been noted. We’re actively working on improvements in both areas. Clearer signage and better guest information are already being reviewed, and we’re also working on upgrades to the facilities at the present time.

We do hope you'll consider visiting us again and give us the chance to show the improvements firsthand.

喜欢 Lovely location, close to beaches and town. Pitches well maintained and lawn mowed. Nice children's play area. Toilets and sink area was kept clean.

不喜欢 Facilities were basic- which we were expecting. But lots of toilets out of order, sinks leaking and no hot water to wash up which was annoying! Recycling bins were over flowing.

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来自经理: Thank you for taking the time to leave your review—we’re really glad you enjoyed the location, the well-kept pitches, and the clean facilities. It’s great to hear the play area was a hit too!

We appreciate your understanding about the basic nature of our facilities, but we’re sorry to hear some were not fully functional during your stay. This was due to our current renovations. We’re actively addressing the maintenance issues you mentioned, including the hot water and plumbing problems, and we’re reviewing our bin collection schedule to make sure recycling areas are kept tidy.

Thanks again for your feedback—it really helps us improve, and we hope to welcome you back soon.

喜欢 Cleanliness of the campsite and the peace and quiet.

不喜欢 Did not dislike anything at this campsite, although a shop on site would have been perfect

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来自经理: Thank you for taking the time to give us feedback. We are really glad you enjoyed your stay. We do have a small on site shop that we open during full season (July and August) but we have heard your suggestion and are now looking at the feasibility of opening the shop on popular bank holidays as well. We hope to see you again!