Billing Aquadrome

喜欢: The staff on arriving helpful and cheerful.
The site is good for families and fun but also peaceful enough if want to go for a walk around the lakes and fish 🎣
Only one person caught something but maybe need more adding into the lake

不喜欢: The only downside, is at the pool 🏊‍♀️ only 2 hot showers working facing the pool, which isn’t ideal when washing hair and body and the others freezing 🥶
One hairdryer working only out the two and need more and hand dryer wasn’t working in the toilets either.
No inside entertainment which is needed or maybe karaoke 🎤 for back up, if older people wanted some entertainment or if raining and cold not ideal outside all the time and something could be put in place for our next visit in August when we book a week sometime. Just a thought for teenagers and adults because most love a karaoke 🎤 and fun inside would be good 👍

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来自经理: Thank you for taking the time to share your feedback with us.

From the very beginning of your holiday, we want you to feel welcomed and at home on our park. We are very lucky to have a variety of fish including pike, roach, perch, bream, and carp, offering multiple peaceful spots for casting your line and enjoying the surroundings.

I’m truly sorry to hear you found the swimming pool showers mostly cold during your stay. This isn’t the standard we aim for, as showers should be warm and comfortable nobody wants to step out of a pool into a cold shower! I’ve passed your feedback directly to our pool team who are investigating this as a priority. We’ll also be checking all the hairdryers.

We are always looking at ways to improve the experience for both our holiday guests and our holiday home owners. While we can’t always control the weather, we know it can put a damper on plans. We're currently exploring better ways to help guests still enjoy the outdoors, even when it's wet or chilly. On particularly bad days, we make use of The Willows as an alternative space to relax and stay dry.

Thank you again for your comments we hope to welcome you back again soon for a more comfortable and enjoyable stay.

喜欢: Plenty to do especially you have children

不喜欢: Not very clean. Dog dirt around pitches

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来自经理: Thank you so much for taking the time to leave your feedback.

Firstly, huge apologies if you came across any dog mess during your stay. That’s absolutely not the standard we aim for. We’ve recently purchased another load of bins which are on their way to the park now, and we’re placing them in key areas to help make it even easier for our guests to do the right thing.

We always stress the importance of picking up after our furry friends, and we’ll continue to reinforce this across the park.

We’re really pleased to hear you enjoyed the activities and found plenty to do, especially with children that’s exactly the kind of experience we want to create!

We do hope to welcome you back again soon and thank you once again for helping us keep improving.

喜欢: The size of site good size for children to play plenty of activities and variety of places to eat and drink, staff were lovely site clean and tidy

不喜欢: That activities got booked very quickly and would recommend to book these in advance if going here

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来自经理: Thank you for your kind words we’re so pleased you enjoyed your stay and that the site, facilities, and team left a great impression.

We’ve invested millions into the park to help families make the best memories together, and we’re committed to keeping everything looking its best. We have a large number of new bins arriving shortly, and our pitches are grass-cut weekly to maintain a clean and tidy environment.

We appreciate your note about activities booking quickly we recommend booking in advance, and we're always working to ensure there’s plenty for everyone to enjoy.

The photos you shared are brilliant thank you.

We hope to welcome you back again soon.

喜欢: Value for money, great facilities, very clean, accommodating touring staff, kids activities are fantastic, on site Aqua Park adds to the experience

不喜欢: Nothing

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来自经理: What a number of fantastic comments thank you so much! Feedback like this truly motivates us to keep pushing forward and ensure we provide the very best experience for all our holiday guests and owners.

We also believe we offer great value for money and are working hard to improve the look of the park, with cleanliness as a top priority. We’re so excited, we’re even doing summer salts on the pitch field! It’s wonderful to hear you enjoyed our facilities, the accommodating touring staff, and that the children's’ activities and on-site Aqua Park added to your experience.

Thanks again for taking the time to share your thoughts. We look forward to welcoming you back soon.

喜欢: The activities are excellent for the family

不喜欢: Shower could do with somewhere to put ur clothes

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来自经理: Thank you so much for your amazing feedback and excellent rating we just did a somersault into the pool with excitement!

We’re thrilled to hear you enjoyed the activities it’s always great to know families are making happy memories with us.

We’ve listened to your comment about the shower and completely agree having somewhere to place your clothing and belongings does make a difference. We’ve already got hooks on their way to us, so next time you visit, you’ll find that little extra touch waiting to make you smile.

Thanks again for taking the time to share your thoughts we look forward to welcoming you back soon.

喜欢: Liked the site , pretty big , facilities not bad , nice hot showers ,kids enjoyed themselves, would return

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来自经理: Thank you for your feedback we're so pleased to hear you enjoyed your stay!

We're glad the children had fun and that you found the site spacious with good facilities. It's always lovely to hear that guests would return!

We’re always looking to improve our facilities and have invested a lot into them recently, so it’s great to hear that our holiday guests are enjoying the results.

What did you enjoy the most, I wonder? We love hearing which parts of the stay stood out for our guests.

Thanks again, and we hope to welcome you back soon.

喜欢: Pitched we're great very spacious entertainment and actives were amazing

不喜欢: Bins were overly fully

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来自经理: Thank you so much for your amazing review!

We always get really excited when we receive lovely feedback from our holiday guests it truly makes our day!

Regarding the bins, we completely agree with your comments. In fact, as I’m replying to you, a new stock of bins is already on its way to us!

Thanks again for taking the time to share your thoughts we really appreciate it.

喜欢: Lots to do.fishing bars entertainment especially for kids lake assault course,crazy golf.everything is new.

不喜欢: Toouch vehicle movement,from caravan and statics,needs to be sorted so cars must leave site once unloaded like centre parks.

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来自经理: Thank you so much for your feedback we truly appreciate hearing from our guests as it helps us continue to improve. We’ve worked so hard to create a place where families can enjoy themselves, and it’s great to hear you found plenty of fun things to do!

The fishing is definitely a favourite for many of our visitors, with a variety of species like carp, pike, roach, perch, and bream to catch. I wonder what you managed to reel in during your stay?

We’re glad you enjoyed the bars, entertainment (especially for the children), the lake assault course, and crazy golf. A number of new things have been added for this season to keep everyone entertained.

Regarding vehicle movement, we completely understand your concern. While we do not have the land to accommodate cars outside the park, we are always looking at options to improve the situation.

Thanks again for your valuable comments. We hope to welcome you back soon for another fantastic stay.

喜欢: The space , my children loved the bmx track .
Plenty of things to entertain children ( unfortunately we wasn’t there for that ) could easily spend a week there as so much to do

不喜欢: The shower cubicle s was poorly ventilated so the spaces in the cubicles where you hang your clothes was very wet leaving you with wet clothes
1 toilet waste area having to queue

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来自经理: Thank you so much for sharing your thoughts with us. It’s wonderful to hear that your children loved the pump track and that you found plenty to keep everyone entertained we agree, you could easily spend a week here in fact make it 2 weeks next time!

I completely understand how frustrating it must have been to have your clothes getting wet in the shower cubicles. To help with this, we have a delivery of hooks on the way to the park very soon, which will make a big difference in keeping clothes dry and adding convenience during your next visit.

Regarding the toilet waste area and the queues, we completely agree that this isn’t ideal. We are planning to add a second waste pipe as part of our future development to help ease this issue and improve the overall experience.

Thank you again for your honest feedback it really helps us improve and make the park even better for families like yours.

喜欢: Entertainment for young kids lots to do for the older kids

不喜欢: Showers only on for 15 seconds absolutely ridiculous and very annoying they were cold n shower cubicle too small no where to put your things except on the floor which then got wet . Touring pitches have no lights anywhere making it a accident waiting to happen

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来自经理: Thank you for sharing your feedback with us. We completely agree that having somewhere to place your clothing in the showers is important, which is why we have a large delivery of hooks on their way to the park hopefully adding that little extra convenience for your next visit.

Regarding the cold showers, we are actively looking into this as we want to ensure no one has a chilly experience unless they choose to! That would spoil anyone’s day, and we’re sorry for the inconvenience.

We listen carefully to all feedback and act where we are able to make improvements. We’ve invested millions into the park to maintain the safety and wellbeing of all our holiday guests and owners, and we are continuing to implement further improvements. We recognise the importance of lighting on the touring pitches and are currently working on enhancing this to ensure everyone feels safe and comfortable.

Thank you again for your honest comments they help us improve and provide the best possible experience for everyone.