Sandford Holiday Park

Gostou Very pretty park.
There’s a Costa!
Breakfast was good.

Não gostou Check-in, I was allocated a different pitch area to the one booked. On proof of the booking i was charged extra? Which I believe is a breach of contract.

The check in was hostile and not as welcoming as expected, I was made to feel at fault that the booking was incorrect.

In the bar my nightcap of Baileys was removed/cleared from the table while I visited the toilets. The manager refused to believe the situation had occurred and practically accused me of attempting to gain a free drink.
For context I was part of a middle aged group (yes they didn’t notice my drink being removed but we could well afford a Baileys but I felt robbed that my first evening had come to an abrupt end in this way.

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Gostou The site was ok

Não gostou 2 of the toilet blocks were closed by us ,then the gents in the 3rd one was closed so we had no loos or shower,this is not good enough
The bollards on the way out wouldn’t let us out and reception would not answer the fone so we were stuck for 40 mins
Reception staff don’t know the complaints policy
Why do you need yoti to have a pic of my drivers licence and a selfie for security verification when anyone can walk into the site at any time ,this is ridiculous
There wa# no power in the ladies so my wife couldn’t dry her hair
There were ceiling tiles missing from the shower cubicle in the ladies ,like someone was wanting to spy on them
The radiators in the shower blocks were not on and the blocks were cold
There was poo on the floor in the 3rd cubicle from the door in the ladies
There was wee under the urinal for two days and was not cleaned up
The hygiene boards on the shower cubicles was coming away from the wall as was the upvc skirting and that shower block was not clean

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Gostou evening entertainment

Não gostou Dogs permitted in the no dog section of the restaurant. I saw a dog which was in the no permitted section just missed a young lad nearly biting him the parent reported it but nothing came of it.small kids running around the restaurant although a parent problem no staff or security asking for kids not to run.the chief was handling food with his hands upon plateing up so cross contamination.
When I booked in we were given our passes to which we were never asked to show any where so normal members of the public could if they wanted to just come in so if I had small children would be very mindful of staying.

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Gostou Lauren in arts and crafts,she was amazing with the kids

Não gostou idiot other staff with no professionalism

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Gostou Spacious, level pitch. Staff were brilliant. Beautiful walks around the forest.

Não gostou Toilets close to our pitch were closed.

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Gostou Very nice only stayed for 1 night but enjoyed our stay

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Gostou Great location and good pitch nice size and it's a reasonable price

Não gostou Could do with water on each pitch but it's more me being lazy than a dislike

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Gostou Lovely site
Good club and food
Clean and tidy
Friendly staff

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Gostou The facilities and the restaurant and bar.

Não gostou Found one of the shower blocks with the toilets very dirty. Tryed to get an afternoon shower in the said block and no hot water. Found that the toilets in there wouldn't flush enough, so leaving the toilet looking like it hadn't been flushed.

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Gostou Polite and friendly staff, good size pitch, plenty to do on site even though we didn't get time to use any of them. Would come back but only out of season as it was still busy on our visit and feel it would be a really busy site at peak summer

Não gostou Main toilet block is getting tired and really needs a revamp, poor lighting in the toilets. They were kept clean but they are tired and old. Showers also need to be replaced, clean but heads are no longer working well

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