Greenacres Campsite

A aimé : This site is a little gem, well laid out with big pitches, a lovley gate to a field to run your dogs, owners were friendly to facilities spotless

N'a pas aimé: The road going up to the site is quite a slope and very bumpy, our caravan grounded on it twice,
There is a new on being laid soon
You pay for electric hook up, but also pay by the what you use

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Réponse du gestionnaire : You definitely should not have been charged twice - I can only apologise. This has been refunded and occurred due to teething problems we had last week with a new metering system. This has now been rectified.
The track has taken a beating this last month due to heavy lorries using it during the installation of our new water treatment plant. We have made repairs this week and look forward to the new track being installed.
That said, we are super pleased you enjoyed your stay and look forward to welcoming you back! Thank you.

A aimé : Lovely location, showers and toilets clean with amazing mirrors!! Lovely fresh breakfast in the morning.

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Réponse du gestionnaire : Thankyou for your review! We're extremely glad you've enjoyed your stay at Greenacres, and hope we can welcome you back in the future!

A aimé : Clean showers and toilet block. Quiet location. Clean site. No road noise. Respectful guests, quiet site.

N'a pas aimé: Workmen creating new pitches early in the morning. Electricians working on site disconnected our electric hook up on our van mid-morning with no warning or discussion. Not ideal.

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Réponse du gestionnaire : Thank you for your feedback!
I’m really sorry that the early start from our contractors disrupted what was otherwise a peaceful stay but I am really pleased that you would still recommend us and would return.
The work you experienced was the final stage of landscaping after the installation of a £100k water treatment plant—part of our long-term commitment to becoming more sustainable and carbon neutral. We are now exploring the recycling of the treated water to create a reed bed and wildlife area, which we hope will enhance both the environment and guest experience in the future.
The work had originally been scheduled to be completed before we opened for the season, but unfortunately the dig uncovered unexpected rock, which caused delays and meant that the final stages overran into our opening period.
That said, the early start and lack of notice before your electric hook-up was disconnected for replacement were not acceptable, and I completely understand how frustrating that must have been. I’ve spoken to the team to ensure better communication and more considerate timing going forward, although the good news is that all work is now fully complete.
We are excited for guests to enjoy the improvements in a peaceful and well-kept setting and would love to welcome you back in the future!

A aimé : Intimacy of small areas of site as a whole. Cleanliness of facilities. Short walk along PROW to Coleford.

N'a pas aimé: Strength of wifi limited

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Réponse du gestionnaire : Thanks for your feedback. We are pleased you enjoyed your stay. I'll take a look at the wi-fi, thanks for letting me know.

A aimé : Great site well planned with lots of space in a fabulous location.

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Réponse du gestionnaire : Thanks for your review. We are pleased you enjoyed the site and hope to welcome you back!

A aimé : This is a well kept site, managed by very friendly people. The toilet and shower facilities were immaculately clean and warm. Disposal points for waste also well maintained. There are plenty of electric hook up points too.
The onsite shop also provides hot food options, though we didn't try these.
There is an easy footpath to Coleford, where we found a lovely micro pub, with real ales and live music ; which made for a fun evening

N'a pas aimé: Nothing really... The site access road is currently a little uneven, but a new access road is being built., so this will soon be rectified.

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A aimé : Exceptionally clean and well maintained site.
Great facilities and hosts extremely friendly and obviously take great pride in their site.
Strongly recommend.

N'a pas aimé: Nothing

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A aimé : Beautiful, clean, well kept campsite. Nicely spaced pitches on level grass or hardstanding. Toilet and showers were of exceptional standard and very clean. Didn't purchase anything but a range of foods available, fire baskets and wood also available. Nice family friendly atmosphere

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A aimé : The hard standing pitches had allot of room and were very neat. The fire pit hire was also very affordable and good.

N'a pas aimé: The park (play area) wasn't suitable for young children and is small anyway. The showers didn't have family sized cubicles, so having a young boy and a girl made it hard work showeing them both without having my wife with me, Also the cubicles are very small and tight to shower one child let alone two. The showers also only seemed to rum for about 15-20 seconds before turning off. Not a big issue i suppose but personally I'd like it if I could be longer.

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Réponse du gestionnaire : Hi David
We do have a family room which would have been perfect for your family but sadly it is temporarily out of action. It will be up and running again in the next couple of days - sorry for the inconvenience.
You are absolutely right about the play area - there is little play equipment for smaller children at present. We have bought some extra equipment but have not had the chance to install it yet. There is a brilliant play park next door to us though, in the Angus Buchanan Recreation Park - it has lots of play equipment and is suitable for all ages as well as being inclusive play. Sadly it does not appear that we made you aware of this which is a real shame as the Park does back onto us.
I am grateful for your feedback though. It will give me the kick I need to sort out the family room and make a plan for the play area. Thank you.
I am pleased that you would still recommend us though and do hope you will stay another time. We are central to all the activities in the area and will address the items mentioned.

A aimé : Beautiful green surroundings, spacious pitches, on site cafe, lots of dog walks and nearby footpaths from the site.
Would recommend The Dog House in Coleford for craft beer and live music at weekends, very dog friendly.

N'a pas aimé: A few more showers for the size of the site

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