Ashbourne Heights Holiday Park

Positiv Beautiful site. This is our second stay this year. Everything is well kept.

Negativ Book in the pool.

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Positiv Lovely campsite, it is very well maintained with plenty of room between tents. We camped in Dale View which was perfect for us as away from the main area but close enough to the toilets and showers.

You can have a car free day and spend all day on site making use of the park, pool and access to Tissington Trail.

Negativ Need more washing up stations for campers

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Positiv The pods were clean and offered the basic essentials for ‘camping’, along with bedding and pillows. With a 5 month old, the usual tent camping seemed too tricky, so this was a great alternative. The personal toilet/shower/sink was clean and well-kept. The grounds were well-kept and orderly. The playground was a blessing for young children and the shop on-site was handy too.

Negativ The swimming booking system doesn’t work and this isn’t made clear on the website info. You can’t book swimming until you check in, which isn’t until 4pm with camping pods but is much earlier with tents, so by the time we arrived to check in, all swimming slots were taken. I expressed my disappointment with this to the staff in reception, who did not seem too concerned or flexible, and kept just responding that this is the process in place- like this would help me explain to my 3 year old. However, by chance my sister-in-law was buying milk from the shop the next day and they had just opened another slot up for that day so we managed to get a slot. I’m not sure why this wasn’t offered when I was showing my disappointment about this but had my sister-in-law not have been in the shop at that time, we wouldn’t have known about it. It just doesn’t seem like the most effective system in place and I feel it could be reviewed.

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Positiv The park was good and the swimming pool

Negativ The toilet and shower block was dirty it smelt - no toilet roll at times - toilet shower block far away from the camping field

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Positiv Lovely location, friendly staff, playground and swimming pool was great for the kids

Negativ Lack of attention to important details such as cleanliness and toilet/shower facilities

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Positiv Clean showers & toilets. Safe site, nice for kids to go to the park or on bikes. Excellent location & direct access to Tissington Trail.

Negativ No shower block in tent field.

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Positiv Great location the kids loved the indoor pool

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Positiv Glamping pod was awesome!! Clean and well designed, we really enjoyed our stay. Just what we needed as a base to visit Alton Towers.

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Positiv The setting and the bell tents looked great inside.

Negativ Could do with better quality mattresses, and a small heater. En-suite facilities ,showers quite away away.

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Positiv Although I didn't need it, the childrens play area was well thought out, had plenty for them to do and is large enough to cope with plenty of kids.

Availability of the indoor swimming pool

Negativ The casual camping field is on a reasonable slope set away from the facilities, it can take quite a while to walk to them, especially if camping on the far side of the field.
The facilities themselves are insufficient for the amount of people camping and in the pods. There are only 4 showers and 5 cubicles. The showers don't stay on long enough, even if you are trying to save water. There are no seating or shelves in the shower cubicles, just a hook for all your clothes and stuff.
There is only one water tap on the camping field, set at one corner.
The security barrier is never lowered, even during the night.
There is very limited lighting so walking at night can be treacherous.
Toilets were not cleaned often enough and covered in toilet roll, when there was any.
I am sorry to say but this site is not set up for casual camping at all, it appears that it is set up to be a money making exercise only

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