Glasfryn Escapes

Liked Everything - easy reach of beach and amenities in fishguard. Dog friendly

Disliked Nothing

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Liked Despite this awful customer service, the facilities were decent. The shower was nice and warm.

Disliked We arrived and went to the cafe as requested in the confirmation email. A guy gave us a run down of where our pitch/bathroom was located on the map and where to get in. We pulled into the field and there was a tent, a car and a couple on our pitch already, so we called the number on the paperwork he gave us thinking there may have been a mistake. The tent dweller walked off whilst we were calling. The guy on the phone sounded flumuxed but said he would be with us asap. He didn't come but the tent camper arrived back on the field with a female member of staff who came to us but she was being talked over by the tent guy and it seemed they both expected us to share our pitch with him as he was going next day anyway. No hello, welcome to our site or any apologies from her at all, she only seemed interested in the needs of the other tent campers that had pitched in our pitch. She even asked if we would like to move to another pitch even though we booked hardstanding for a reason.

It was an awkward position to be put in, but the tent was way too close to us and we wanted peace and privacy so we declined. My partner looked to me during this exchange for guidance and I was clearly annoyed, so my partner confirmed that we had paid for the pitch so we didn't want to share when he already had his own pitch. We then found out that he didn't like his allocated pitch due to uneven ground which is not our fault btw. The tent guy then made a remark about me being moody to the lady staff member whilst walking off and said he'd move but will be sure to leave early and make sure to sound his horn to disturb us as he did. The female staff member did not pull him up on this threat or remind him that he had chosen to pitch his tent on our pitch, knowing it wasn't his. At this point my partner was very annoyed and decided to confront both of them, him about his aggressive comments and to her about how we were being treated as paying customers.

The couple ended up moving the tent to the other side of the field, It wasn't even a pitch and was by the communal water tap. Further infuriating us. Again, the owners/staff says nothing. By then we had had enough and chose to ignore it. But sadly in all this, the owners/staff ended up making us feel very unwelcome and to blame for this unpleasant situation due to not taking any responsibility for the unpleasant exchange. No apologies other than the one that my partner practically forced out of her due to the confrontation created by being so annoyed with the attitude of the other camper. When all is said and done, they allowed another customer to dictate where they were staying and wanted us to go along with it. We didn't and so I was classed as moody and it created unnecessary tension. The situation was handled poorly by the owners/staff on what should have been a relaxing break for us. On the second night, it was better as the horrid campers had left but the site is littered with a couple of benches and fire pits which is a free for all. The second night we came back and new campers had taken a fire pit and taken over the table and bench. There's no order to where you pitch and what is on your pitch so you never know what you are coming back to and the owners take no notice at all.

The light outside the allocated bathroom did not work and the path is uneven so it's a bit of a hazard. The whole site was a very basic set up, obviously lots of work is still going on which you can see on arrival, it's not worth the money we paid.
We booked hard standing and the pitch was slightly hard standing but we still needed levelers, it was just like a grass pitch really with a few small bricks. Not the hard standing we've come to expect from other sites.

There was a constant hum of an engine noise all night coming from we don't know where. Hardly a relaxing break. And absolutely not worth £39 a night after being forced to join the green camper club to book the two night stay.

Recommend to friends Visit again

Liked Beautiful campsite in a stunning location. The meadow fields where blissful with a lovely view too. The campsite is located just outside the town so within walking distance also. Will definitely be staying here again. It was also a luxury to have your own personal toilet and shower.

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Liked Private toilet and shower were great. Site was empty so nice and quiet.

Disliked Entrance to site was a little off putting but was ok once on the pitch. The shower was quite hot with no way of adjusting. Filling of on-board water tank had to done by hand due to non standard hose pipe and tap connection. Be aware that you can only use green toilet fluid so we couldn't empty our toilet cassette. Perhaps this could be made clear when booking so preparations could have been made. Logs expensive at £9 and overall quite an expensive site at £39/ night with EHU given the location.

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