How does a Payup transaction appear to customers?

For a booking with immediate payment, there is a single transaction and the business name set in your Stripe account will appear on the customer's statement. Our commission is deducted from the payment as a 'fee' by Stripe. (Where the booking is payable 'as soon as possible', or where your payment settings mean that a customer's payment is due immediately, the balance payment is taken at the time of booking.) These transactions are marked as 'Pitchup.com full payment' in the description of the transaction in your Stripe account.

For a booking with the balance payable later, the payee for the deposit will appear as 'Pitchup.com Ltd' and the payee for the balance will be the business name set in your Stripe account.