How can a customer change their payment method before the balance due date?
There is no way to amend the balance payment to take into account modifications or partial payments. If a customer contacts you to carry this out, you will need to void/cancel the Payup payment manually using the steps stated in our FAQ on cancellation.
If your payment settings do allow customers to pay the balance immediately and they want to change the card details* for a pending Payup payment or move the Payup balance payment forward, balance payment links are available and customers can find them :
- in the payment reminder email sent the day before the balance payment due date
- in the customer portal
- in their booking confirmation email
The payment link is also included in the payment failure notification email and all confirmations sent to campsite/holiday parks, as well as in the booking pop-up in the Bookings tab, allowing you to resend the link directly to the customer if necessary so that they can pay early or via a different method.
*Note that if a customer has a new card (e.g. a replacement card) from the same bank account used, the payment should still automatically go through on the replacement card.
If your payment settings do not allow customers to pay the balance immediately, the customer will then need to pay the balance/remaining amount to you manually. If you do not have card processing facilities on site, you will need to arrange another payment method with the customer, for example bank transfer, cheque or payment on arrival. Please note that you can specify payment methods accepted in the ‘Payments’ section of the ‘Campground info’ tab of the manager portal.