Cenarth Falls Resort

喜欢: Quiet place, good pool,gym,hot tube and sauna on site.

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喜欢: Nice site, good restaurant

不喜欢: Need to book spa 24 hours in advance which we couldn't as we didn't know till the day we arrived and were only staying 1 night

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喜欢: Friendly check in and perfect pitch everything we needed.
Facilities clean and tidy
Onsite pub /restaurant lovely staff

不喜欢: Sadly spa fully booked but horrible weather meant everyone wanted to use the pool

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喜欢: NOTHING - WE WERE MADE TO FEEL UNWELCOME AND EVENTUALLY LEFT BEFORE THE END OF OUT 10 DAY STAY DUE TO ANXIETY AND STRESS CAUSED BY THIS EXPERIENCE

不喜欢: TOTAL DISREGARD and NO RESPECT towards customers who had cause to raise a complaint for NO HOT WATER every day for the first 4 days of our stay. Made to feel unwelcome and unvalued to the point where we eventually abandoned our stay before our last stay.

Team at reception did not acknowledge or accept our complaint, refused to acknowledge via email despite several requests, were patronising when approached and at one point, VERY RUDE.

A simple appology or a small token gesture would have been suffice but absolutely NOTHING BUT CONTEMPT from the reception team.

All we had was "well it was OK last night", or "we'll send somone over" but it transpired that the Boiler is on a timer and was too short a time to cater for the demand of a full site but they didn't seem to care.

At no point were we advised that hot water is only available between the hrs of X and Y but when you pay, you should expect basic hot water at anytime of the day or night.

A DREADFUL EXPERIENCE and we'll NEVER VIST AGAIN so BE WARNED my fellow travellers.

Will be writing to their MD direct but doubt we'll receive a reply as we were advised our mail had been forwarded to the owner but still NOTHING!

Do yourself a favour and look elsewhere and avoid this site unless they address their customer relations skills.

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喜欢: Good bar & restaurant with nice food. Great gym / swim facilities on site. Large pitches.

不喜欢: Showers could do with improving and the changing room for the swim / gym are small but nice to have regardless.

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喜欢: Very clean and organised site, smaller than the big named resorts so easy to navigate with a young child. Nice clubhouse/bar/restaurant with a good choice of drinks and food available. Free camp WiFi throughout kept the iPad working for the little one with no issues.

不喜欢: Only small number of spaces so was unable to book swimming. Worth noting we arrived mid afternoon and only stayed the one night as we were passing through so it was most likely our timing of the trip.

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喜欢: The site had good pool, restaurant and bar facilities

不喜欢: The shower / toilet block could do with some improvements

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喜欢: Fabulous spot ,lovely place , spotlessly clean , helped by the weather time wecwas ther ,deffo recommend

不喜欢: Wudnt say I disliked, just that thers not enough within walking distance , we got 2dogs

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喜欢: Absolutely fantastic site
It’s spotless, the toilets and showers to the washing up area a credit to the staff
Fresh flowers in the ladies a lovely touch
Bar and restaurant is a must to visit the food is amazing
Spa and pool is fantastic loved the hot tub the sauna add bonus
Staff so friendly and professional
Shop on site getting more stock in each day
We will definitely be back soon

不喜欢: Nothing

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喜欢: Everything on site and a great area is to travel around

不喜欢: Not a dislike just a comment about the shower block if the site was fuller not big enough

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