Glengoulandie Camping and Caravanning

喜欢 Beautiful scenery surrounded the site and deer could be seen on neighbouring land.

不喜欢 Facilities were basic but clean and expensive for our needs in a small campervan.
Sensor controlled lights in washroom block time out after a minute so I was plunged into darkness when brushing my teeth.
Unfortunately our arrival was delayed and the site owner initially was unwilling to let us stay despite us having paid and being in our camper and not requiring anything from them but reluctantly let us stay after going into great detail about the long hours he and his wife work. This put a bit of a dampener on our stay to say the least!

来自经理: Thank you for giving us the opportunity to provide some feedback.

A poor review was expected from you since you caused a negative experience with us by turning up late and then proceeding to drive in and go on a pitch without knowing if it was even occupied (and the occupants having gone out for the evening) or reserved. You arrived at 9pm and didn’t even call ahead to tell us you would be late.

We accept arrivals up to 8pm and this is made clear in our terms when you book, as well as signage in the window at reception. We are a small, independent site and there are just the two of us. We work 12 hours a day, 7 days a week for the whole season - including running the cafe all day. To prevent burn-out, we just ask that people arrive by 8pm so that we get a little private time each day in the evening.

If you had planned ahead and arrived in the normal way, we would have extended our usual friendly welcome. Almost every site has a cut-off for arrivals and we strongly recommend you familiarise yourself with this before you book to save any negative experiences in the future..

喜欢 Location, staff, cleanliness

不喜欢 Nothing

来自经理: Thank you so much.

It was lovely having you with us and we hope you’ll be back again soon!

喜欢 Great location, clean and quiet. Level grass-gravel well-kept pitches with all media to connect a touring caravan.

不喜欢 Nothing

来自经理: Thank you very much for leaving us a great review. We are very glad you enjoyed your stay and we hope to see you again in future.

喜欢 The natural surroundings, the staff, the cleanliness of the facilities, the flatness of the pitches. Good electric hookup, quiet campsite.

不喜欢 Grass pitches next to motorhome pitches are stony so difficult to get pegs in to set up an awning, pitches adjacent to trees barely see the sun all day and lots of midges in that part of the campsite.

来自经理: Thank you for such a lovely review. It was great to have you with us and we hope we’ll see you again soon.

We are so sorry, you didn’t have an awning on your booking so we allocated you on our only pitch that doesn’t take awnings due to the hard ground! We hope you’ll come back and see us and perhaps try out a different pitch.

Thanks again.
Andy & Fiona

喜欢 It was in a lovely part of Scotland.

不喜欢 The shop was closed during my entire stay.

来自经理: Thank you for taking time to leave your feedback.

We are so sorry for your well below par experience with us and we totally understand your comments. Please let us explain a bit of detail about our situation whilst you were with us.

Sadly, we were both very ill for the first two weeks of August. The timing couldn’t have been worse for us. Peak season and two very important weekends for us - Aberfeldy Triathlon and then Aberfeldy Show and Highland Games. For the well-being of our guests (as well as our own) we decided to honour all current bookings and close to any new ones. Luckily - our parents were able to come and help us out checking people in and cleaning the facilities for us. Sadly, as they are in their 80s, running the cafe etc is a step too far for them.

We are pleased to say we are well on the mend now and have been fully back open since Monday 19 August. We’re so sorry you didn’t experience anything like what we call “normal” for us and we hope you will reconsider coming again and giving us another chance.

Take care.
Andy & Fiona

喜欢 Warm welcome very friendly and helpful. Clean showers and toilets. Spacious pitch with great views of the deer park. Great to be able to access the park and see wildlife . close up. Will visit again.

不喜欢 Nothing