Donkey Down Camping at Culliford Tree

喜欢: The views were lovely, the site was flat and that they have options for dinner/ breakfast is useful.

不喜欢: We had booked a bell tent and arrived just after 3pm to check in. They had an issue with the bookings so they didn't have any tents available. Told me to come back in a hour and it would be sorted. Came back an hour later and the tent still wasn't available, got asked to wait in an adjoining field. Waited for a very cold/ windy further 3 hours to find out they had put up other bells tents and given them to other people but ours still weren't ready. Ended up asking for a refund and finding somewhere else to stay for the evening.

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来自经理: So sorry for the bad experience! Unforgiveable!
We had an issue with Pitchup software not syncing as it should with ours so were completely unaware that the problem was brewing until people arrived. We moved heaven and earth to source more bell tents but I am personally very sorry we failed to meet your very reasonable expectations on this occasion.
I have messaged you directly.

喜欢: Nice with location with lovely views.

All facilities as advertised.

Great live music and food on Friday and Saturday night.

All staff really friendly.

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喜欢: Nice place with great views and live music. Good to have a small bar on site. Showers were nice and hot. Really enjoyed the stay and would definitely recommend it to my friends!

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喜欢: We visited this campsite for the second time and it was a brilliant experience with level pitches, good facilities including but not limited to hot water, drinking water, showers, fire pits, live music, etc

The staff are friendly and welcoming. They also loaned us extra large pegs to hold our tents against strong winds.

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喜欢: Views and lovation

不喜欢: Bell tent leaked. Had no reply from owners. Showers incredibly drafty (not in a block)

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来自经理: So sorry you had a bad experience. The bell tents are made of cotton canvas and water will wick through into the tent if anything inside is touching it. We always try to deal promptly with such issues. I was not made aware of this particular issue at the time and apologise if my staff have failed to deal with the matter to your satisfaction.
Please feel free to contact me directly if I can be of further assistance.

喜欢: The pitches were a fab size, the staff working there were lovely and were a
Happy to answer questions and offer advice.
Compostable toliets are not everyone's favourite thing, but I prefer them over port-a-loos any day.

不喜欢: I may have missed some extra info but the site was a little tricky to find. You can't quite go off the post code or the first result in Google maps. You need to put in the whole name - donkey downs camping at cilliford tree.

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来自经理: Thanks for your feedback. It is really helpful. I must admit that I was not aware of the issue with finding the site. I will update the Google maps location.

喜欢: This site was really welcoming, from the moment we arrived at the reception with full info of the site and surrounding area. The showers and toilets were really clean. The staff made made sure of this. Hot water. Great. The site laid on music free of charge on Friday, Saturday and Sunday evening with some great musicians. The site was very clean and our departure was not rushed. We will be back and I would recommend it to all

不喜欢: None

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喜欢: Lovely site, great that they have evening food/drinks/live music/breakfast van. Great vegan options on food. Dog-friendly site. The showers were hot, toilets clean, everyone really friendly. Great location to have as a base.

不喜欢: Quite exposed where we were directed to set up so when rainy or windy it was hardcore in a tent - next time we’d pitch up elsewhere for some protection. The field was plenty big enough.

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喜欢: Lovely relaxed vibe, spacious pitches, not at all over crowded. The showers and toilets were regularly cleaned and having running hot water was great. Loved the live music and rustic bar on the Friday and Saturday.

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喜欢: Fairly quiet lots of space

不喜欢: The toilets smell awful

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