Oakwood Campsite

喜欢: Lovely quiet countryside location not too far off the M6. Family friendly. Large flat pitches. Has a nice dog walking area. Facilities are very clean and the bins are kept out of sight. The entrance has a security gate which needs a code. This is the second time I have stayed overnight and can definitely recommend the sight for a longer stay.

不喜欢: Nothing

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来自经理: Thank you 😊

喜欢: Great location, excellent facilities

不喜欢: Pay for electricity system. I hate it when a business pushes a problem on to its customers. System don’t work for me and when I asked to pay cash the guy didn’t know what to do. Will look for another site that doesn’t use this system for future stays.

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来自经理: Dear Peter,

Thank you for your comments.
When running a business, one has to make decisions. The decision to charge for electricity was taken as the fairest way to solve the problem of high electric costs. Some campers may use £2, others £22. Decisions on usage is then entirely up to the guests.
I was actually away for the weekend you stayed and a friend very kindly looked after the place, if he was unsure what to do this was the reason why. A little humility goes a long way Sir.

喜欢: Good level pitches excellent showers brilliant dog walking area nice secure site would recommend

不喜欢: Thought was expensive for dogs as they don't really use anything at £2 pound aday which puts the price of the pitch up especially if more than one dog toilets kept not flushing but owner had got someone coming out to them didn't like the fact of kids playing football and cricket behind the pitch most of the day was like a school play ground untill they went bed so not peaceful perhaps if they had a area for them to play I would pick a edge pitch next time knowing this is what happens

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来自经理: Hi Julie,
Thank you for your kind comments.
Thankfully the toilets are all flushing correctly again!
Regarding dogs, I do charge for them, I think in your case with 5 dogs it was a little unusual.
Kids playing is part of the camping fun, I'm sorry if they caused you problems. As you said, pitch selection is useful.

喜欢: Very friendly and accommodating owner. The site was very spacious.

不喜欢: Nothing

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来自经理: Thank you 😊

喜欢: Shower and toilet facilities were nice and modern and a nice spacious place to change with the showers.

不喜欢: Nothing on the site, however exit to the road was a bit of a challenge due to hedges and unable to see well, maybe a mirror opposite might make this easier and safer.

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来自经理: Hi,
Thank you for your kind comments.

The exit can be a bit tricky.
The hedges have been cut now.
Unfortunately out local council do not allow me to put a mirror opposite

喜欢: Clean toile.
Pub about 15 to 20 minutes walk away.
Felt very reassured the caravan was safe on site due to security measures

不喜欢: The biggest disappointment was that we were charged for the electric we used the owner said that she charges the electric at 50 pence per kilowatt hour £5 lasted us from 3 o'clock in the afternoon until 8:05 the next morning this should definitely be stated on the website before booking we found out the day before via email and we wanted to cancel but you're unable to cancel a week before the arrival.
The only bin was full and we were unable to close the lid.
The grass was in need of cutting not good when you're on a grass pitch

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来自经理: Dear Colin,

Please allow me to address your comments:

You are correct, I do now charge for electric at 50p pkh . Due to the concerns of several guests, I now offer £2 per night free of charge. It is stated in the Ts and Cs that I charge for electric.

The bin was full and replaced with another receptacle.

The grass was cut before the weekend and will be cut again today (Tuesday) I never cut grass at weekends when the site is busy.

喜欢: Very clean site with a friendly welcome,

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来自经理: Thank you 😊

喜欢: Spacious pitches and quiet site.

不喜欢: Thought it was a little expensive for what was on site. The toilet/showers were relatively new and spotless but were a bit lacking, could of done with a few more toilets/shower cubicles and hand basins. Biggest grumble was paying extra on a top up for electricity (would have expected that in the price for pitch).

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来自经理: Dear Mr Hodge,

I am sorry you found my site 'lacking'. The toilet block was built to the requirements set out in planning and actually has slightly more toilets and showers than recommended in the regulations.

Regarding the electricity, you will have noticed the cost of the electricity that you used is high. This is precisely the reason for installing the meters. Unfortunately costs continue to rise and this is why I installed the meters. I would think a lot of sites will no be thinking about doing this, if they have not already.

喜欢: Clean and tidy site with large pitches. Nice location with plenty of good walks

不喜欢: Male toilet block only had 2 toilets and 2 showers which if the site had been busy wouldn't have been enough. The heating in the toilet block wasn't on so was rather chilly but the actual showers had very hot water, perhaps a bit too hot. Basic facilities for the price per night especially considering they are soon to be charging extra for electric. On the point of electric this kept going off for a couple of seconds every 10 mins so anything running at the time would switch off. When we messaged the site to get rectified we were told "try a different socket if that doesn't work your caravan must be faulty". Definitely not our van or our neighbours or the other people's we spoke to on site who all had the same fault.

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来自经理: In response to some of your comments:

You are correct, the male toilet has 2 toilets and 2 showers. This is well within the recommended number for the pitches available, during busy periods this has not been a problem.

The heating is set on a frost stat, and will only come on if the temperature drops to near freezing.

As I had just had all the electrics tested, I suggested to try another post. As I had no further feed back from this customer I assumed all was well.

I always like to meet each new arrival if possible and then like to leave people alone to enjoy their holiday. As always, if customers don't tell me of any problems I can't do anything about them.

I am sorry you felt the need to rate my site so poorly.

喜欢: Clean quiet site and nice large pitches

不喜欢: Had to wait 40 minutes at gate as both the numbers suppled to gain access weren’t being answered. Needs a loo brush in toilets, I’m not a fan of looking at other peoples deposits smeared down the pan. Showers need some sort of heat control and it would be good if the heaters in the toilet/ shower blocks were turned on. Over the long weekend we were there the power kept on going off and on every 10 minutes and have spoke to others on the site they were having the same problem.

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来自经理: Please allow me to address your comments:

I can only apologise for the wait, it has only happened once before. Some networks just don't connect.

I will not put loo brushes in the toilets due to previous experience - brushes left filthy covered in toilet paper, thrown on the site etc etc

The radiators in the shower block are frost stat set only. The cost is too prohibitive, and would ultimately involve a price rise in pitch fees.

The later comments could have been resolved had you only informed me of the issue.

I live on site and there is a phone number provided.