Skirlington Leisure Park

喜欢 Clean site friendly staff

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来自经理: Thank you for your lovely feedback! We're glad you enjoyed our clean site and friendly staff

喜欢 Yes very friendly place

不喜欢 No dislikes

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来自经理: Thank you so much for your kind words! We’re delighted to hear you had a friendly and enjoyable stay with us. A 10 out of 10 means a lot to the whole team!

We look forward to welcoming you back again soon.

喜欢 I appreciated the vouchers for the free child’s meal when you buy an adults meal at Wonky Donkey. The food was lovely and the staff both in there and the pavilion had great customer service.
The venues were lovely and clean.
I liked the children’s play parks
Being able to go for a swim with my family. The staff in pool area were also friendly and helpful.

不喜欢 Now I am not usually one to complain but I need to on this,
Our motorhome was pitched behind the fish and chip shop next to the bins.
We had a 10 year old, my 22month old son and our dog. I was absolutely flabbergasted at how many Rats there were, I am not talking small ones either. One had entered an opening on our awning close to where we had placed our dog’s food and quickly left when my partner rushed in.
My son is at that age where he is wanting to run around everywhere and pick things up. I absolutely crapped myself when I seen him running in the direction of the rat. (Baring in mind this was on our first evening here) my fiancé did go to reception on Saturday morning to complain about this. He was told “we do have rats as we are near the seaside and near the bins. The attitude was basically put up and shut up. As we were on family time he refused to argue and walked out!
We were amazed to see that we had been placed in front of bins close to rats and a busy road junction knowing our booking was 2 children including an infant. I am just not happy especially as I paid £96 for 2 nights!!!!
As much as I enjoyed the children’s play park we were constantly getting static shocks along with others we could hear saying “ouch”
Disappointed as we had no beach access which we wasn’t aware until venturing out and being told by owners on site.

Myself and partner both use pickup to book stays and on this occasion due to the infestation of rats (which we do have video evidence ) this is a serious health risk!!!! Im anticipating acknowledgment and credit back to my account!

I have tried to upload photos from the videos but unfortunately not adding. I am happy to forward these on the a separate email or number for someone higher up.

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来自经理: Thank you for taking the time to share your experience following your recent stay with us. I’m really pleased to hear that you enjoyed several aspects of your visit – particularly the meals at the Wonky Donkey, the friendly service from our teams, and the facilities such as the swimming pool and children’s play parks. Your kind words about the staff and cleanliness of our venues are greatly appreciated and will be shared with the team.

However, I was very sorry to read the concerns you raised in the second part of your feedback. I completely understand how distressing the situation must have been for you and your family, especially with young children and a pet involved.

I’d like to sincerely apologise for your experience near the waste area and the rodent activity you encountered. While wildlife can be more prevalent in coastal and countryside locations, this is not something we take lightly. We work with a professional pest control company who routinely monitor and manage the site, and I have asked them to carry out an immediate inspection of the area in question to ensure any necessary action is taken promptly.

I'm also sorry to hear that your concerns weren’t handled as sensitively as they should have been at reception. That is not the level of customer care we strive for, and I will be addressing this with the team directly.

With regard to your pitch location and the surrounding environment, I appreciate your frustration, especially when travelling with young children.

As for the static shocks and the misunderstanding about beach access, I’ll ensure both points are passed to our maintenance and guest information teams for further review.

喜欢 Large site, a variety of things to do for the kids, a good location for exploring the coastline around it and visiting other beaches/towns, the swimming pool was ok, Saturday market was busy!

不喜欢 Needs a little modernisation in the toilet blocks etc, clubhouse had been done up, only frustration was the lack of food at the wonky donkey, and the lack of knowledge by its staff, ( there’s at least 2 diffferent menus which get changed when they run out of food)

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来自经理: Thank you for taking the time to leave a review following your stay with us. I’m really pleased to hear that you enjoyed the location, the variety of things for the kids to do, and the opportunity to explore the coastline and nearby towns. It’s also great to know you found the Saturday market lively and the swimming pool a nice addition to your visit.

I also appreciate your constructive comments regarding the toilet blocks and the Wonky Donkey. While we’re glad you liked the updated clubhouse, we do recognise that some of our facilities are due for modernisation, and this is something we’re continuing to plan for across the park.

Regarding the Wonky Donkey, I’m sorry to hear you experienced limited food availability and confusion around the menu. I’ll be speaking with the Food & Beverage team to ensure staff are better briefed and that menu changes are communicated clearly. This kind of feedback really helps us improve, so thank you for bringing it to our attention.

We hope to welcome you back again soon, and we’ll aim to make your next visit even better.

喜欢 The fish and chip shop was the only thing that we liked

不喜欢 The shower & toilet facilities were very dirty except that the wash basins were clean. There are no privacy cubicles just a row of basins thus is out of date compared to more modern sites.
I was informed that the pitch was fully serviced with hard standing and grass but the only grass was on the bank at the side of a road. A path was adjacent to the pitch but as there is no pitch boundaries marked, people were walking and cycling across the pitch , close to my motorhome. There are no hedges etc between the pitches.No WiFi connection and poor signal for phone.

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来自经理: Thank you for taking the time to share your recent experience with us.

I’m sorry to hear that your visit did not meet expectations and that several aspects of your stay left you disappointed. We appreciate your honest comments about the shower and toilet facilities, and I’ve passed this on to our cleaning and maintenance teams for immediate review. Cleanliness is a top priority for us, and we’re sorry we fell short in this instance.

I also understand your concerns around the pitch layout, privacy, and the lack of clear boundaries. We’re currently reviewing our touring areas and guest feedback like yours helps guide future improvements. Connectivity and WiFi access are also areas we are working on, especially as we know how important this is for many guests.

While I’m pleased to hear you enjoyed the fish and chip shop, I regret that the rest of your experience didn’t reflect the standard we aim to offer.

喜欢 Facilities
Closeness to everything
Entertainment
Swimming pool
On site fish and chip shop
Closeness to the beach

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来自经理: Hi, thank you so much for your lovely feedback! 😊

We're so pleased to hear you enjoyed our facilities and made the most of everything on offer – from the entertainment and swimming pool to our on-site fish and chip shop 🍟. It’s also great to know you found the location convenient, especially being close to the beach and all the key areas on park.

We really appreciate you taking the time to leave a review, and we hope to welcome you back again very soon for another fantastic stay! 🌊🎉

喜欢 Lovely and quiet , very clean and tidy, toilet blocks very clean with hot water, bar staff and cafe staff very friendly and helpful, food in the bar was lovely

不喜欢 Receptionist was a bit abrupt on arrival. No access to beach which was a shame as my son wanted to go on the sand

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来自经理: Hi, thank you so much for your lovely review! 🌟 We’re really pleased to hear you enjoyed the peaceful atmosphere, our clean facilities, and the friendly service from our bar and café teams – we’ll make sure to pass on your kind words.

We’re sorry to hear that your welcome at reception didn’t quite meet expectations – that’s not the first impression we want to give, and we’ll be speaking with the team to ensure every guest receives the warm and friendly welcome they deserve.

Regarding beach access – we completely understand the disappointment. While we’re lucky to be so close to the coast, direct access can be tricky in certain areas due to the clifftop location. We’re always happy to recommend the best local spots for beach days just a short drive away.

Thanks again for your feedback, and we hope to welcome you and your son back again soon! 😊

喜欢 Site was quiet, birds and rabbits to watch and the food in the wonkey donkey wasn't bad.

不喜欢 Young children on fast electric bikes with no road sense, if you go be very careful.
3 grubby shower blocks all lacking toilet paper. We came home on Wednesday, on Monday night they closed 1 block for a refurb. The next nearest had no hot water and talcum powder all over the showers. We reported it Tuesday morning but it was the same Tuesday evening. We had to walk across to the furthest block to get hot water. Still lacking toilet roll in many stalls and the hair dryer wasn't working. Many of the toilets were dirty. It doesn't look like it gets cleaned very often despite the notice saying otherwise. One very important point in a campsite is clean showers and toilets and I'm afraid Skirlington just doesn't cut it.

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来自经理: Thank you for taking the time to share your feedback. I’m really sorry to hear about your recent experience and the issues you encountered during your stay.

Clean and well-maintained shower and toilet facilities are absolutely essential at any campsite, and I sincerely apologise that we fell short in this area. Your comments regarding the lack of toilet paper, hot water, and general cleanliness have been shared with our housekeeping and maintenance teams for urgent review. It’s particularly disappointing to hear that a reported issue remained unresolved, and this is something we are actively investigating to ensure it doesn’t happen again.

We also take guest safety very seriously, including concerns about the use of electric bikes. We are currently reviewing our park rules and enforcement around e-bike and scooter use to ensure the safety of all guests, particularly younger visitors.

Please know that your feedback is incredibly valuable, and while I’m sorry we didn’t meet expectations this time, we are committed to making improvements

喜欢 Nothing

不喜欢 Everything. No WiFi. Club house was a no-go zone due to people fighting & one threatening to "cut someone". Occupants in/around us were using our pitch & campervan as a football pitch, with the ball bouncing off our van at all hours. Others were drinking from 9am, fighting/brawling on our pitch by 3pm. Screaming kids everywhere on e-scooters & e-bikes racing around every pitch. The toilets were overflowing & run out of toilet roll every day for the three days we stayed, & then we left as we had enough, loosing out on 2 more nights that I had paid for.
There wasn't any fire-breaks/devices between the pitches, & it was like a cattle market.
The on site "supermarket" had nothing to suit anyone with any sort of dietary requirements.
& there are not even any footpaths off the site, just grass verges, so you have to drive anywhere to leave the site.
1 star is too much.

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来自经理: Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience with us.

We aim to provide a safe, welcoming, and enjoyable environment for all our guests, so I’m very disappointed to hear that this wasn’t your experience. Please accept our sincere apologies for the issues you encountered, particularly around noise, behaviour of other guests, and the standard of our facilities. This is not the level of service or environment we aim to provide.

Your comments about WiFi, the toilet facilities, pitch safety, and the general atmosphere have been noted and will be reviewed in full by our management team. We also take concerns about guest behaviour seriously and will be following up with our security and operations teams to ensure stronger measures are in place during busy periods.

With regard to the shop I appreciate your points and will share this feedback with the relevant department for future improvements.

喜欢 Good location, close to Hornsea, and other costal town. Dog welcome indoor, new club house and arcade, drink not badly priced. Good shop and chip shop on site, good out play area for younger children

不喜欢 No beach access, a bit too much security, toilet blocks need upgrades

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来自经理: Thank you for your detailed feedback! We're so pleased you enjoyed the location, found the on-site facilities like the new clubhouse, arcade, and chip shop to your liking, and appreciated our dog-friendly approach. It's great to hear the little ones enjoyed the play area too! We’ve taken note of your comments about beach access, security presence, and the toilet blocks — we’re always looking for ways to improve, and your input is really helpful. We hope to welcome you back again soon.