Marbury Camp and Lodge

Понравилось: How clean the campsite was.. wash areas kept very clean.
Lovely open space. Lots of room to play.

Не понравилось: Pitches aren't marked out so tents are placed where people put them, sometimes taking up multiple spaces. For us this meant no simple access to an electric hook up. With a disabled child this caused some worries about charging equipment needed every day. Was not aware campsite had extensions which solved the issue.

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От менеджера: Thank you for the glowing review. Usually we have markers out but we had removed them this week due to some children re-enacting Lord of the Flies Rated 18 Version!!!

Понравилось: They had freezers on site you could use. Shower and toilet block always stocked and clean.
The fire pits you can hire are brilliant.
Owners/managers were really helpful and clearly take pride in their site.
Already planning to book again.

Не понравилось: Water pressure in showers could have been a bit stronger.
Whilst the shop was really nice and stocked some nice things it doesn't stock the basics/ bare essentials which would be nice.

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От менеджера: Thank you for the glowing review... Water pressure is 3 bars so is as powerful as we can get onsite. With regards to the shop we currently don't do anything fresh, if you can give us some feedback as to what you would like to see in the shop then we can adapt as needed. We have spoken to a local farm shop with a view to supplying breakfast hampers.Love the photos you have put on....

Понравилось: Very clean facilities and the fire pits are awesome. Pitch size is generous with privacy due to the dividing hedges. Peaceful countryside surroundings, would happily stay again. 🙂

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Понравилось: Pitches were spacious. You could pitch up anywhere on the touring pitches instead of being given a pitch which may not be suited to our needs. Toilet block was basic but clean and showers were lovely and hot lovely dog walk area which was enclosed and safe to let dogs off the lead

Не понравилось: Only downside for us were the toilet main doors banging shut day and night may benefit from a buffer to stop the bang especially if you are right next to the toilets like we were. The electric hook up is only 6 amp so good job we didn’t need our heating on

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От менеджера: Aloha,

Thanks for the review. In response:

1. When you say you can pitch anywhere on the touring pitches, I assume you mean that you can pick which of the 7 hardstandings (all next to each other) you want to use, in which case, that's correct.
2. As to the loo doors banging it's the first I've heard of it. 5 min job to adjust the closers now done. All you needed to do was mention it. I'm not allowed to hang around outside toilets anymore (the judge said so) so I wouldn't have known sorry.
3. I'm hesitant to say but it's acually more than 6 amp on the tourer pitches. What we don't want to encourage is power hungry campers as we don't have the infrastructure for that. A1.4kw camping heater or your gas heater would have been fine.

All the best and how you fine somewhere else to your liking next time.

Cheers,

D

Понравилось: Great views, very tidy site, fully serviced pitches on hard standing, toilet block with showers.

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Понравилось: Really well maintained camp site with excellent facilities and beautiful views to top it off. Owners very friendly and helpful.

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Понравилось: Really well kept site and facilities were lovely and clean.

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Понравилось: Nice views

Не понравилось: TERRIBLE EXPERIENCE !!!
Was walking my dogs Beagle & Dachshund both well behaved and on leads. Then a huge German shepherd which was just roaming around not on lead dog’s owner nowhere to be seen came over and attacked my beagle . This attack lasted several minutes where I was trying to get the dog off mine. Got dog off eventually, owner came out eventually didn’t even come over just waited for his dog to come back, then started swearing at me and puffing his chest out ready to fight. I told him his dog attacked mine, who was limping badly. Went down to complain think his name was David who I spoke to, seemed a bit inconvenienced, told him what had happened. He then went up to caravan were dog was and said “ think you’ve had a bit of an “altercation” there was no altercation his dog attacked mine. He then walked away and sat on bench on his phone, I asked if he could get details of owner or I would go over and get details, he just said “ go to your tent” I’m 60yrs old not 6 . Didn’t ask if my dog was ok which he wasn’t didn’t ask if I was ok which I was pretty shaken, nothing. There were children playing next to we’re this happened could of been a potential disaster. So if you love your dog DO NOT go to this campsite , as I’m know left with hefty vet bill !!!

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От менеджера: Hi there Mr Tracey,

Thank you for your rage review. In response:

1. Our policy is that all dogs are kept on leads at all times unless in the enclosed dog walking area. Anyone found in breach of this rule will be reminded. Anyone repeatedly breaching this rule will be removed from site.
2. As soon as you notified me, I went and spoke to the owner who appeared as agitated as you were, but slightly more red in the face. I guessed there was a high probability that given the hot sun and the liklihood of alcohol consumption that this was not a 'let's have a debate' moment. He agreed to take the dog inside for the night. I also explained that I had advised you that if you felt it necessary to report it to the police and I would have to give them his details, which we have done before. I also explained this to you. Further, I took details of the vehicle registrations in case there was a dispute as to whose dog it was. Further still, as there appeared to be arguing between a male and a female in the said caravan, I waited around for a while to ensure the police did not need to be called. This is when I "sat on the bench and looked at my phone". Getting the binoculars out may have been a bit suspect.
3. Beyond the above, I expect you would have preferred me to have kicked in said camper's door, round-house kicked him in the head and summarily executed his dog. This may surprise you but escalating a situation rarely helps.
4. As to me telling you to "go to your tent" there was definately a "please" in there. The reason I asked this was because you were clearly upset and wanted to stand behind me with your dogs whilst I spoke to the other camper with his Alsation. Me in the middle of two angry blokes with dogs - what could go wrong?
5. As to not caring about your dog, I cannot honestly remember what I said. You had walked up and down the site with him without issue and I asked where he had been bitten as I could not see the dog was in any distress, nor was their any blood or bite marks. You advised that you were not sure but would speak to a vet so there's little more I could do for you there.

In summary, you're upset as a result of another campers' conduct but don't have his contact details to rage message him so you're taking it out on us. Thank you for confirming we have nice views and I hope your dog is okay.

All the best.

Cheers,

D

Понравилось: Our first family camping trip and we absolutely loved this place. As soon as we drove in we knew we were in for a good thing. Really clean well maintained. Showers and toilets spotless. Everything from booking was easy and well communicated. You can tell there is pride taken in this campsite and it shows through. Even had fresh pizza made onsite. The owners were really helpful from start to finish, honestly the only thing I worry about is have we peaked on our first trip lol. Thanks so much !

Не понравилось: Absolutely nothing. It was a great place.. We will definitely be back!

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Понравилось: Lovely site, large pitches. Camp was lovely and clean. Toilets and showers were immaculate and well maintained throughout our stay.
Pizzas on Saturday night were delicious. Easy to order items online and rapid response from owners with any queries. Firepits we brilliant.
Highly recommend this site and will be returning

Не понравилось: Not really a dislike but would enhance the site if there was a play area for the kids.
10pm noise limit-most sites we have visited have been 11pm. Not too much of an issue, just by the time fire pit got properly going we were conscious of the time which affected atmosphere especially as we were camping with friends, although this would not stop us from rebooking

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От менеджера: Hi there,

Thanks for the review.

On the noise limit time I would say a) we’re re a quiet site anyway and b) if you give one inch, people generally take two.

The campers we had this weekend were lovely and considerate and there were zero complaints.

Last bank holiday weekend I gave campers till 10.30pm and one group was screaming and causing complaints till around 11pm. It always takes a while to calm campers down after they’ve got all excited and had a drink.

As much as I like watching the stars at night (or more commonly a ufo documentary to scare the shiznit out of myself) I don’t really want to set a noise limit of 11pm and have to wait up till midnight every weekend hoping that I won’t get any noise complaints after I’ve gone to bed.

I also explain that I don’t care what time campers stay out till so long as they’re quiet. It’s not unreasonable.

Hope that makes sense.

Cheers

D