Billing Aquadrome

Gostou: The swimming pool, the grass spaces to play games with the kids. The kids ace throwing.

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Do gerente: Thank you for your lovely feedback!

We are so glad to hear you enjoyed the swimming pool and the open grassy spaces perfect for games with the children. Great to hear the children had fun with the axe throwing too!

We hope to welcome you back again soon.

Gostou: Great set up for children, plenty to do in close proximity.

Não gostou: No shop on site. Timings of train ride not signed anywhere

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Do gerente: Thank you for your feedback we are so pleased to hear you enjoyed the setup for children and the variety of activities nearby — it's great to know the location worked well for you.

We appreciate your comments about the shop, the good news is the on-site shop will be opening very soon, which should make your next visit even more convenient.

We hope to welcome you back again soon.

Gostou: Entertainment staff

Não gostou: Most of it
You’ll be extremely underwhelmed and disappointed they are over stretched and not nearly enough staff for the site. There are too many things to put them all on here sorry but will not be returning. We are easily pleased but nobody knew what was going on and when or where our pitch was and we paid for a premium pitch and you have to drive to the venue for entertainment it’s too far to walk. Oh and no WiFi and don’t do the activities they are a rip off and no supervision on the water activities I have a video.

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Do gerente: Thank you for taking the time to share your feedback, we are genuinely sorry to hear that your experience didn’t meet expectations, and we appreciate you highlighting the areas where you feel we could improve.

We’re continuously working to enhance our guest experience, including staffing levels, signage, and activity supervision, and your comments have been shared with the relevant teams for review.

Your feedback will certainly help us as we make further improvements across the park and we do hope to see you again.

Gostou: For the amount of people staying the shower blocks where kept to a good standard

Não gostou: When we first got there we was directed to anything the right, I stated I had a fully serviced pitch but there were none left and the guy who was showing us in said its first come first served that is not good enough when you paid for something and never got it. Safety concern with children riding bike the wrong way into on coming traffic.

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Do gerente: Thank you for your feedback. We're really pleased to hear you found the shower blocks maintained to a good standard during your stay.

We’re very sorry to hear about the confusion regarding your pitch on arrival. We understand how frustrating that must have been, especially when you’ve booked a fully serviced pitch. We have now assessed this issue and made improvements to ensure guests are correctly directed to the pitch they’ve booked. Please also note that all our pitches come with electric provided as standard.

Regarding your safety concern, we take guest safety very seriously and are reviewing how we communicate park guidelines, particularly around bike safety and traffic flow, to all visitors.

Thank you again for taking the time to share your experience—it helps us continue to improve. We hope to welcome you back in the future.

Gostou: No too busy, so was wonderful to walk round with young children. Plenty for them to do activities etc

Não gostou: Tree overhanging pitches. So had to be extra careful getting van on and off the pitch

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Do gerente: Thank you so much for your feedback.

We're really pleased to hear you enjoyed the peaceful atmosphere and that your little ones had plenty to do during your stay that’s exactly what we love to hear.

We hope to welcome you and your family back again soon for another lovely stay.

Gostou: Lots of facilities for the kids to do and relatively safe.

Não gostou: Staff not always that helpful or friendly. Accepts dogs but not really anywhere to walk them. Could do with an information pack that is clearer on how to find things to do on site.

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Do gerente: Thank you for sharing your feedback. We’re glad to hear you found plenty of facilities for the children and that you felt the site was relatively safe.

We’re sorry to hear that your experience with our staff wasn't as positive as we would have hoped. We take pride in offering excellent customer service, so your comments will be reviewed with the team for improvement.

We are a pet-friendly park and there are a number of lovely walks to be had with your furry friends. We’re also in the process of improving the information regarding walking and cycling in the area to make it easier for our guests to explore.

We appreciate your suggestion for a clearer information pack and will consider ways to make it easier for guests to find things to do on-site.

Thank you again for your valuable feedback, and we hope to welcome you back soon for a better experience.

Kind regards

Gostou: our visit was okay. The swimming facilities were decent, but I was disappointed that there were no family changing rooms—only separate male and female ones. This made things a bit awkward for my 11-year-old.

We did visit the Willowlake Aqua Park, which my kids absolutely loved. However, it's worth noting that access to this was not included in the park entry and came at an additional cost.

Não gostou: Our holiday was a real mix. The swimming was okay, though it was disappointing that there were no family changing rooms—only male and female ones—which made it awkward for my 11-year-old.

The Willowlake Aqua Park was a highlight, and my kids loved it, but it wasn’t included in the park pass and came at an extra cost, which wasn’t made very clear.

Unfortunately, the rest of our stay was let down by some serious issues. People at the pool table didn’t care that others were waiting, and when I asked if my kids could have a turn, it actually led to a physical altercation. That incident completely ruined our holiday, and we’re still waiting for a response from the park about our complaint.

What was worse is that the security guards didn’t seem to care—adults who appeared to be under the influence were messing around in the kids’ areas, and the guards were either standing around smoking or acting like they were on a power trip, with no idea how to actually manage the situation.

Kids were running around completely unsupervised, and the arcades—while fun—had a lot of broken machines.

If you’re looking for a safe, family-friendly place, sadly, this isn’t it.

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Do gerente: Thank you so much for taking the time to share your valuable feedback. We strive to ensure all our holiday guests have the very best experience, creating lasting memories along the way.

We will be reaching out to you directly to discuss your concerns in more detail and hope to hear from you soon.

Kind regards

Gostou: Aqua Park - Bike Access around the site - pump track - Arcades - types of Entertainment (Tick-Tok/BMX etc) - Escape Room - Food was lovely all-round

Não gostou: No map for pitch numbers or types - Showers (some cold, bad drainage) - not much for older kids to do - show bar being separate from the entertainment and arcades - all entertainment outdoors

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Do gerente: Thank you for sharing your feedback

We are so glad you enjoyed the Aqua Park, bike access, pump track, arcades, and entertainment like the TikTok/BMX events, as well as the Escape Room and the food.

We are also working on making sure all entertainment is in the best spots for everyone's convenience.

Hope to see you again soon.

Gostou: It's not one for us.

Não gostou: It's a dirty site. The toilet and shower blocks are dirty. Poo in the toilets. Maybe young kids. Everybody was complaining.
It is very expensive
Everything has to be bought on your bank card. If you go with cash only you will be stuck. To buy anything.

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Do gerente: Thank you for taking the time to share your feedback with us.

I’m really sorry to hear that your experience at the park didn’t meet expectations. Cleanliness is incredibly important to us, and it’s disappointing to hear that the facilities were not up to standard during your visit. I will be passing your comments to the relevant teams so we can investigate and make sure this is addressed swiftly.

We’re always looking at ways to improve our guest experience, so feedback like yours really helps us identify areas where changes may be needed.

While it’s disappointing to hear the park wasn’t the right fit for you, we do appreciate you taking the time to share your thoughts.

We do hope that you will return to see us again at some point.

Gostou: Size of the grass pitch, close to fresh water, electric. Entertainment on site was good

Não gostou: Only one sluice so when leaving had to wait to use it. toilet/shower blocks needed cleaning more often than they was, no shop on site and laundry was priced silly expensive.

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Do gerente: Thank you for your feedback! We're pleased to hear you liked the size of the grass pitch, the proximity to fresh water and electricity, as well as the entertainment on-site.

We will address the concerns regarding the toilet/shower blocks with our team to ensure improvements are made moving forward. We do have a new shop on park that provides day-to-day necessities such as bread and milk.

Thank you again for your comments, and we hope to welcome you back for a more enjoyable stay in the future.