Martha's Down

Ik was blij met: This unmanned site is well kept with a great view across the downs. Some clean new mobile toilets and showers are also kept clean. There is a few Electric hook ups along one side of the feild. Dont forget to contact the site before you arrive!!! As unmanned you will probably need a gate access code. We never noticed this and got locked in for a while.

Ik was niet zo blij met: No common undercover area.

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Ik was blij met: Everything

Ik was niet zo blij met: Nothing

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Ik was blij met: Having been going to Martha’s Down for some years, we always enjoy going back. It’s so pleasant and the scenery is fabulous. Gorgeous to sit out and look at the view with a nice drink, before wandering down to the village. We cycle for hours around the villages and usually go out for lunch, but we do stay sometimes and have a bbq. Lovely place to stay, you could be anywhere in the world at Martha’s.

Ik was niet zo blij met: Nothing.

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Ik was blij met: Great, clean toilets and showers. Easy to find off main roads. Secure gated site with masses of room. Adequate wash up facilities. Peaceful apart from an idiot with a very loud radio but that's not owners fault it's just the poor standards of some people these days.

Ik was niet zo blij met: Nothing

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Ik was blij met: Nothing

Ik was niet zo blij met: The facts

Just a field
Cattle style gates with padlocks
Being put next to toilet facilities
Given an option to move
Moved 2 pitches up
Elec lead was too short, but ours is 15 metres as standard
Caravan we were next to was pitched over our pitch so that's why our lead wouldnt fit,
It looked like the person was living there
Scruffy caravan, awning, and full of empty alcohol bottles, grass around it was about 1 foot high, so you can Imagine not very appealing to us. The 3rd option was in the corner if the field but so small we would be looking at the hedges with no view, plus everyone down that side we're all kicking a football around and I wouldn't want that all night.
The grass was long so we struggled with the caravan.
We decided just to leave as it was too stressful.
So hooked the caravan back up and headed of.
I contacted the people in charge or owners not sure.
There reply was seeing as you didn't pitch up we can't offer you a refund!!!! Also saying about the facilities it had were described on website. I knew what facilities it had we've got our own in the caravan so didn't need any.
I find this really bizzare, why would you pitch up and stay if you weren't very happy? Cause that's saying that you don't like it but ur put up with it?
I work on a holiday site and in customer service ,,if a customer wasn't happy and it wasn't described as it should be and didn't stay it would be sorted with no questions asked.
I want my money back(£30) as it wasn't as described.We had to find another pitch somewhere else and pay another £32.99,,, but it had so much more to offer.

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Van de manager: hank you for your feedback regarding your recent experience at our site. We are sorry to hear that your stay did not meet your expectations.

We understand that you encountered several issues during your visit. However, we were not made aware of these concerns at the time, which limited our ability to assist you effectively. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we were not given the opportunity to address your concerns during your stay.

Upon your arrival, we offered you alternative pitches to accommodate your needs. We understand that the options provided did not meet your expectations, and we apologize for any inconvenience this may have caused. Our standard electrical leads are 15 meters, and we regret that this was insufficient for your setup due to the neighboring caravan’s positioning. Had we been informed of this we would have provided you with a longer lead.

Regarding the condition of the neighboring caravan and the surrounding area, we will review our site maintenance protocols to ensure that all pitches are kept to a high standard.

We appreciate your feedback and will use it to improve our services. However, as you chose to leave without pitching up and utilizing the facilities, we are unable to offer a refund. Our facilities and site conditions are described on the website, and we encourage guests to review this information prior to booking.

Ik was blij met: Great communication & ease of booking.
Clean toilets & showers.
Very close to A303.
Beautiful countryside.

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Ik was blij met: This a beautiful and peaceful place. The owner is kind and helpful.
He has a cleaner to keep the shower blocks and toilets clean.
Dogs are allowed
Beautiful countryside view

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Ik was blij met: Lovely peaceful location. All facailities clean . Nice view.

Ik was niet zo blij met: Nothing

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Ik was blij met: Spacious, quiet, dark, clean facilities, well kept, friendly staff easy to contact.
Good for a night’s stop if travelling

Ik was niet zo blij met: Really a big field….could do with some landscaping

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Ik was blij met: Simpleness and quiet

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