Camping L'Etruyère

A aimé : We had a lovely spacious pitch, close to the amenities. The camp site is picturesque with its position by the lake and has an excellent restaurant adjacent to the swimming pool. We were very well looked after by the owners Arno and Leonor who kept an eye on us during some inclement weather.
We really enjoyed our stay with them on the site.

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Réponse du gestionnaire : Thank you very much for this magnificent review! The pleasure was ours and we hope to see you again in future. Arno and Leonoor

A aimé : Quiet and peaceful location. Bit tired in places but all clean.

N'a pas aimé: No hand soap in toilets

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Réponse du gestionnaire : Thank you very much for your feedback. Arno and Leonoor

A aimé : It was so relaxing. Really enjoyed going out on kayak and paddle boat on Lake. Walk around lake lovely. Kids enjoyed the pool and playing ping pong and boules. Food was lovely. Owners were so friendly. Would definitely go back again.

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Réponse du gestionnaire : It was our pleasure! Thank you very much! Arno and Leonoor

A aimé : La qualité du camping et le calme.

N'a pas aimé: Accueil déplorable, couple de gestionnaire pas agréable à part le fils qui est plus aimable.

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Réponse du gestionnaire : Nous aimerions savoir ce qui manquait. Souhaitez-vous également nous le faire savoir ? info@campingletruyere.fr. Cordialement, Arno et Leonoor

A aimé : Buiten hoogseizoen.
Vriendelijk warm onthaal, rust, groene omgeving, warmwater zwemdok, bewust eco politiek, schoon onderhouden sanitair en de kleinschaligheid.

N'a pas aimé: niets te mekkeren.

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Réponse du gestionnaire : Toffe review! Merci! Arno en Leonoor

A aimé : Une piscine très sympa et les emplacements à la hauteur

N'a pas aimé: Dommage que la restauration soit fermé un samedi soir

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Réponse du gestionnaire : Merci pour l'avis. Nous comprenons votre déception face à la fermeture du restaurant. Arno et Leonoor

A aimé : Friendly owners, well maintained pitches, you can choose where you pitch, or we could, maybe as it wasn’t too busy. The pool is small but lovely, nice little slide and deep enough to have fun. We ate in the restaurant which was very nice. We stayed as we were going to puy du fou, which was about 45mins away.

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Réponse du gestionnaire : Thank you very much! Arno and Leonoor

A aimé : Beautiful peaceful spot, very friendly and helpful owners, restaurant food was great and there was even a tasty veggie option which is not always the case in france. Owners helped us with cycling routes sharing their app and made good suggestions for routes. Leaving felling very relaxed.

N'a pas aimé: Nothing

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Réponse du gestionnaire : Thank you for your review and hope to see you again! Leonoor and Arno

A aimé : Beautiful fishing lake in peaceful setting. Fantastic friendly owners. Spacious private pitches

N'a pas aimé: Nothing

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Réponse du gestionnaire : Thank you very much!
Arno and Leonoor

A aimé : Remote. Nice spot spoilt by owners pettiness.

N'a pas aimé: We booked two nights here in a safari tent, costing 270 Euros. The whole place is run by a man and lady, I assume a husband and wife team. We were asked to pre-authorise 100 Euros on arrival as a security deposit.

On checking in we were handed a leaflet by the lady with EVERYTHING itemised in the tent, down to the last teaspoon. AS IF anyone on holiday would spend 30 minutes or so going through this. Time to use the pool instead.

The lady owner had told us that men needed to wear tight shorts in the pool but this didn't apply for children. So my 6 year old son wore his usual swimming costume. However, the male owner was watching as we entered the pool - and came striding over to announce my son had the wrong swimmers. I explained I was told children do not require this. "Who told you this?" he replied abruptly. "Your wife", I informed him. So he strode off, angry. This, we were finding, was not a relaxing place to stay.

We decided to use the restaurant for dinner and arrived at 7pm. We waited 20 minutes for our orders to be taken - then waited until 8.20pm - A WHOLE HOUR for our (small) meals to arrive. Our children were so hungry. There was no apology.

So now it was 9pm, time for bed for our children. But unfortunately the sanitary facilities are closed for cleaning every night 9-9.30pm. This is the first time I've even known cleaning to be at this time. It's when children need to use it. But there's another shock - there are no toilet seats so you need to squat. But for children, this is IMPOSSIBLE. If you plan on coming here with a child it's worth bearing this in mind.

For bedtime we had our own bedding so we didn't need the duvets and pillows in the tent. So we folded them up and stored them under the bed for safekeeping.

The day we vacated we wiped down tables and the small portable cooker we used once, put chairs back where they were found and put the duvets back where they were found (on the beds). We drove to the exit to hand in the key to find the lady rushing off somewhere, so I quickly asked if I could hand her the keys. "Oh, er, you'll need to do the checkout", she said. Check out I thought? Did she want me to go through the detailed inventory for 30 minutes with her? Off she rushed as the man arrived on the scene. I said, "I'm sorry, I don't have time to go back up to the tent, we have a ferry to catch". He responds "Oh right, well your deposit - we need to check about that." I gave him the key and off he went.

I've stayed in many places on holiday but NEVER had to do an inspection at check out from a holiday rental. There is a level of trust on both sides that the host will fairly judge if you damaged or stolen anything after you have left and you'll be honest with them about anything.

When we arrived home back in England 16 hours later we had been emailed that ALL our deposit would be kept - 100 Euros. The main reason - the duvets and pillows were "heavily soiled" and had to be all washed. The same ones we had stored under the bed and not used! Evidently, you're "expressly not allowed" to put the duvets on the ground - another rule. And who writes that? This is not a prison. If the floor was dirty when we checked in, that's DEFINITELY not our fault.

In addition, apparently we hadn't wiped the portable cooker to their liking and a glass was missing (it was never there). BUT - it raises a HUGE question - are they actually expecting customers to prepare the tent to a level where the next customer just checks straight in? Really?! Since Covid, you would expect an owner to spend 10 minutes or so preparing accommodation for health and safety measures. They claim to have "high standards" after all. The floor under the bed by their own admission was filthy.

The 100 Euros they took for this is PLAIN THEFT. He's refusing to refund it so I'm claiming it back through my credit card.

He's told me he will respond to a review so read below for his. It will be a reminder of the rules...

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