Sundrum Castle Holiday Park

A aimé : Food and amenities

N'a pas aimé: Showers and the cost of a pint

Recommanderait à des amis Séjournerait à nouveau

A aimé : Park was nice
Plenty of facilities
Clean and tidy

Recommanderait à des amis Séjournerait à nouveau

A aimé : Clean park, plenty to do for everyone. Heated pool is great. Football pitch and play park is good, with seating area to relax whilst kids play. Food and drinks nice too.
Clean toilets and shower area.

N'a pas aimé: WiFi wasn’t the best.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Very nice environment and lovely well kept gardens.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Great location , great for young family

Recommanderait à des amis Séjournerait à nouveau

A aimé : Park was small

N'a pas aimé: Booked a pitch with awning and paid extra. However they allocated the only site with no awning space. Went to reception and they did change it after a while but frustrating. Facilities great

Recommanderait à des amis Séjournerait à nouveau

A aimé : Pool, bar, activities

N'a pas aimé: Dirty showers with no mop to clean between users, only one hook in shower and no shelf/ chair to sit things on, shower time was so short. Reception sent us to wrong space.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Our pitch was ideal plant of room on the hardstanding to sit outside on. The ladies shower area was always clean and well looked after. Was a lovely quite site. A short 1/2 mile walk took us into the main road where we got a bus into Ayr this saved us mobbing the MoHo

N'a pas aimé: Hubby said the gents shower area was filthy, he tried to use it at different times to make sure it wasnt just a one off, sadly this was t the case.

Recommanderait à des amis Séjournerait à nouveau

A aimé : We had a great weekend and I extended my stay by 1 day the park was lovely and everything was near at hand as my partner is disabled the food was fantastic so was the entertainment we really enjoyed our stay and will be definitely tell everyone about our stay hope to be back very soon

N'a pas aimé: Nothing it was a great park

Recommanderait à des amis Séjournerait à nouveau

A aimé : The staff, are all very friendly

N'a pas aimé: The food in the Tam O shanter was not very good bordering disgusting.
The lasagna was cremated, and the chicken pasta was microwaved. This was my fourth choice as the other 3 they didn't have. Waited over an hour with 2 grandkids, and even if they would eat their dinner, had to call a Chinese.
The pitch was soaking and this was after 4 days without rain (I only live 15 miles away).
I went on the chat to see if I could pitch my tent earlier than 2pm and was told I could for £15 2 hours earlier. This was so I could put the tent up without my grandkids running around. I wasn't using any facilities and was on my own but still had to pay £15 for 2hrs early. I then received two emails, one with my original booking to say I could check-in at 1pm and then another to confirm my change to 12pm

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi John, thanks for taking the time to leave your review.

While we're pleased you found the team to be friendly, we are sorry to hear you are disappointed with the food quality & options in our restaurant. All food is freshly made to order, so on rare occasions where we have missed the mark, we hope you were able to speak to one of our team in the restaurant to get this resolved.

In relation to priority arrival, there is a small fee if you'd like to check-in before our standard check-in time. This is for guests who wish to guarantee an earlier check-in time of 12pm, rather than 2pm.

I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB