Greenhillock Glamping

A aimé : The location was really good, perfect site set up with good sized pitches. Even the eco toilets etc were well looked after. The owners Stig and Kate helped us so much with a few issues we had and were always on hand if anything else went wrong.

N'a pas aimé: Showers were a little cramped being 6ft but that is just splitting hairs

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Réponse du gestionnaire : Thanks for your lovely review. We enjoyed hosting you and beautiful Marshmellow the cat. Do come again soon!

A aimé : A wonderful site. Got a personal tour of the facilities on arrival, there's a separate quiet field for campers without kids, which is rewilded meadow so lots of birds and butterflies everywhere.
Freshly fired pizza on-site for dinner on a Saturday night too!
Will definitely be back.

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A aimé : Great vibes on this campsite! With solar showers, rewilding areas full of wildlife, alternative buildings and composting toilets a wonderful place to enjoy a holiday! Parking is away from the tents and barrows for transport, it keeps it wonderfully unspoilt. Due to the weather and availability we were upgraded to a Hobbit House, it was a perfect stay 🥰

N'a pas aimé: Low doorposts of house and toilets, which was more of a problem for my tall husband though 😆

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A aimé : Locatie - natuur - rust - de allerliefste eigenaars

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A aimé : Hôte accueillant, douche, toilette, cuisine avec petit électroménager, frigo et congélateur à disposition. Petite pièce en cas de mauvais temps aussi.
Endroit idéal pour faire une étape.
Nous avons su nous mettre à l'abri du vent grâce aux arbres.

N'a pas aimé: /

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A aimé : We really enjoyed the space we had on this campsite as well as the extra facilities around the camp. We had lots of kids with us and they loved roaming around and playing among the wildflower meadow. The firepit was great for gathering around and the solar showers, whilst not great, were passable and allowed us to get clean.

N'a pas aimé: A couple of the composting toilets had gone a bit wrong and smelt terrible and it would have been good to see these swept out. We had fun at the BBQ evening but were disappointed at the basic nature of some of the food on offer.

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A aimé : Location of the camp site is nice. Other than that not much more I can like about the campsite.

N'a pas aimé: Over price campsite that we have been on. It is more like wild camping with a price tag. And the first night there was a few adults that had a few to drink even after quite time loud talking and laughing so the first night did not have a good sleep. 2nd night was better. Shame we could not stay on the campsite during the day but with facilities did not allow us to this.

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Réponse du gestionnaire : We were beyond disappointed to read Alister's review. Alister contacted us in advance to say he had not realised there was no parking adjacent to the pitches (this is clear on the features tab of our Pitch Up listing) and this was a problem due to mobility issues.

We offered him the option to change his booking to a different date when we had standard pitches nearer to the carpark available but he declined. We took the decision to move Alistair's booking from a grown-ups pitch costing £25 per night to our group pitch, just a 10m walk from the carpark (which usually costs £75 as it accommodates three families) at no extra charge. Alister was offered exceptional value for money for his stay.

Alister has rated us as two from five for customer service. Every customer is offered a show round of the site on arrival and our small team of me - Kate, and Stig are always on hand to help with guests needs, including on occasion lending complete tents to guests who have left their tent poles at home and moving people from their leaking tents to our glamping accommodation at no charge. We offer pizza nights on Saturdays and breakfast rolls on Sundays, free drawing materials in our Art Shack and access to our Field Kitchen for rainy days. We offer impeccable customer service and this rating is unfair.

I personally checked Alister and his partner into the site with a friendly and helpful explanation of our facilities and the offer of the pitch upgrade. They explained they were staying due to a family event taking place at a nearby caravan site. They indicated they were not planning to stay on site due to visiting family so its unclear how our facilities impacted them not feeling able to stay on site since they had no plan to do this to begin with. They had a perfectly amenable conversation with Stig whilst on site and made no mention of any problems.

We advertise our low-noise policy widely and it is emailed to each guest as part of their booking confirmation. We do enforce the 10pm sound curfew but cannot police every single guest throughout the night. We are sorry Alister was disturbed in the night by unthinking guests.

Alister has rated us as one from five for child friendliness. He was not travelling with children. We are highly rated as a child friendly site and have many families who return to us year on year citing facilities for children as the reason. This rating is also unfair.

Our facilities are cleaned three times a day by myself or Stig. There is a mobile number to call or text if the standards of cleanliness do not meet guests expectations. We received no report of problems from Alister (or anyone else) during his stay.

We do not offer wi-fi, we are an off grid eco campsite.

At Greenhillock we pride and advertise ourselves as being back-to-basics camping. For the prices we charge we have a wide variety of facilities but we are, at our heart, a site dedicated to offering a near wild camping experience with the right facilities close at hand. This is clear on our Pitch Up listing.

A aimé : The folks at Greenhillock were fantastic, we did an on the fly upgrade to a hobbit house which they sorted for us whilst we got something to eat in Arbroath.

The Hobbit house was well equipped and fantastically insulated.

The closest I could come to a complaint is more a warning, pay attention when staying in a hobbit hole when 3 of your party are 6'2" and over...hobbit doors aren't that tall :D

The eco conscious nature of the site really resonated with us too.

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A aimé : The wildflower meadow, indoor cooking area, pizza baked on site, site shop, pond, den building and art shack for children

N'a pas aimé: Nothing!

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A aimé : We loved our glamping experience and the owners were so lovely 😊nothing was a problem for them. We all had a great time and are looking forward to returning again during thw summer holidays.

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