East Crinnis Camping and Caravan Park

A aimé .

N'a pas aimé Evening meals had stopped for the season on the day I arrived which wasn't mentioned when I booked.
Owing to the bad weather, my tent leaked and had to be thrown away but enquiring regarding a Yurt or other accommodation for another single night I felt was inflexible with a minimum cost of £90 and no refund on my original booking!
Only Wi-Fi was near main reception.

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Réponse du gestionnaire : Thanks for taking the time to review our site during your stay and giving us an incredible 4/10. As you can imagine we were very disappointed to read this when the team work so hard to make sure the site is always performing at the highest level for our guests no matter what time of season.
Basically, it seems to us that we have been given a bad review as your tent leaked. We are not too sure why this justifies such a low rating, when we go above and beyond with site appearance, cleanliness, customer service, information and general guest experience.
In future maybe checking a tent is up to a camping trip in advance, would make sure you have a more pleasurable experience, rather than blaming the site you are staying on and requesting a refund?
In terms of you then wanting a stay in a glamping pod, at £90 per night when we provide bed linen, a welcome pack, fire wood, kindling and then have to clean it, this is a really good deal especially for the end of August/early Sept.
Let me address your other point regarding the seasonal shop, which was not closed on the day you arrived and was open from 8am-8pm serving breakfast, lunch and dinner. This is the same it has been for the summer season opening from May half term until the 31st of August and how we have opened from the last 8 years at East Crinnis, which you will see from our website. Booking through an agent like you have here, it’s advisable to check with a site direct as to facilities and opening for future reference.
The staff informed you on arrival that from the 1st September the shop went to seasonal hours, where we serve breakfast until 12pm, but if you needed anything outside of these hours please call and we would open it for you, which you were more than happy with. This is a flexible service we provide so if guests need fire wood, drinks, snacks, bread or milk etc we can provide it, or alternatively for evening food the local pub, The Britannia Inn is only a 10 min walk up the road where food is served until 9pm everyday.
Maybe camping in the UK is clearly not for you as unfortunately we do get rain and it would be unfair staying at another site and giving them a bad score for a leaky tent.

A aimé Where do I begin? This campsite is so well thought out. Each pitch is individually placed and flat, with hedgerows inbetween to give privacy. It's a small friendly place, so isn't over crowded. The toilets and showers are very clean and well stocked with soap and loo roll. I love the fact there's so much to do on site, eg giant chess, grumpys pond, giant slip and slide. The food was nice and a very safe feel to the site. We will definitely be booking again for next year!

N'a pas aimé Nothing, everything was great.

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A aimé Fantastic site with amazing facilities.
Showers and toilets were excellent, showers hot.
Site staff were so helpful.
We had pizza from the shack which was excellent and great value.
Will definitely be back.

Also loved the slip and slide

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A aimé Fabulous campsite with really friendly staff. Clean facilities and a good level of privacy with hedges between many of the pitches for campervans and caravans. Small shop on site with essentials and provide meals such as pizzas and burgers to take back to your pitch or eat at picnic benches. There were also a couple of family activities which were great; a huge slip 'n' slide down the hill in the neighbouring field and a fairy trail around a nearby pond with 12 fairy plaques to find amongst the trees. The beach was about a 20 mins walk away and there's a Tesco supermarket 15mins away by bike, 5 mins in the car. Pretty Charlestown is a beautiful 50 min coastal walk, and the Eden Project is only a 10min drive. All in all, the best campsite of our trip to Cornwall, and one we hope to revisit one day.

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A aimé Close to town and well established. Feel like static caravan site more than campsite

N'a pas aimé Very very expensive for camping. Road noice.

For campers nothing different from other sites. Toilets washing area and shower.

So very expensive. So that's the reason for the overall score

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Réponse du gestionnaire : Firstly thanks for taking the time to review our site, however we were obviously disappointed at your score of a 5/10. I would recommend if you think a site is too expensive why would you book here in the first place?
Just so others can make an educated and conscientious choice for booking with us in the future we wanted to shed some light on your booking. You have booked a hardstanding electric pitch our most expensive pitch type.
You were on pitch 9 which in total is 18m x 15m making it a total area of 270metres. This pitch has a tarmac drive with a large grassy area, which has private hedges to three sides, making it secluded, sunny and spacious, giving you a wonderful site for you holiday.
You booked on the August bank holiday weekend which is arguably Cornwall’s busiest weekend of the year and therefore the most expensive for any campsites, hotels or accommodations in the county.
We always look at the price of other sites when we agree nightly tariffs and we are very competitive and actually up to £50 per night cheaper than some other sites in Cornwall for this weekend. What you have to realise is as a campsite we receive 65% of the total money paid after the VAT and booking commission, minimum wages have gone up, tax’s are high and rates are through the roof so we keep our prices as competitive as we can with smaller margins.
I also wanted to address your comments as nothing different to other campsites –
-All of our pitches offer privacy with hedging
-We have two large shower blocks with unlimited hot water, baby changing, family changing areas, disabled facilities, information room, laundry room, Wi-Fi seating room etc
-We have a beautiful pond area with fishing, wildlife and magical fairy doors to find.
-We have an onsite shop and café/takeaway serving yummy local produce that is open every day in August from 8am-8pm
-We host free events such as live music, story telling by professionals around a large campfire, family treasure hunts, quiz evenings and guided walks.
-We have a range of pitches and accommodations from self catering lodges to Glamping.
-The site has its own 100metre slip and slide which is open every day in August.
-We pride ourselves on excellent customer service and giving the best site introductions with informative talks about the site and local area.
-We ensure our site has the cleanest toilets and even provide 3 ply toilets paper at all times.

We could go on but we are extremely proud of our site and think we offer excellent value and service for money on the whole, especially when you consider inflation and rising costs as in the UK over the last few years.
I go back to my original comment; why book somewhere if you think it’s too expensive in the first place; I would suggest we are not the right campsite for you and please do not book with us again finding a more suitable site for your budget. Thank you.

A aimé The whole campsite is wonderfully laid out with quite little areas. You almost don't know anybody else is there. The pitches are flat and the team of super helpful.

Loved the water slide for the kids and adults alike.

Walkable to the beach or a cheap taxi, but plenty of beaches in the area.

You could walk to eden project if you like a hike, but only 5 mins in the car too.

The facilities were well managed and kept clean, warm showers and even a kettle which was handy as I ran out of gaz.
Also never far from any pitch.

A real gem of a campsite and next time I'm in the area I will stay here again.

And try their, own grown apples, cider. It's very nice!

Our little old orange VW campervan was very happy in the shade of pitch 1.

N'a pas aimé Leaving

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A aimé Lovely campsite, quiet but still close to amenities. Pitches are great and you can tell the site is well looked after, all the staff were lovely

N'a pas aimé Nothing

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A aimé Very well kept and organised camp site.
Facilities were clean and in good working order.
The staff were very friendly and helpful with lots of useful information.
Lovely walk to a brilliant beach.

N'a pas aimé Nothing

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A aimé Lovely site, lovely people and great dome plenty of room and clean

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A aimé It was our 2nd time staying at this camp site. The staff were always very friendly and helpful. They provided us with good tips at check in, the shower/washing up facilities were nice and hot. Very handy having a space to freeze our freezer blocks for our long walking days out. We will definitely stay here again on our next visit to Cornwall.

N'a pas aimé Could possibly have a 2nd freezer in the wash up area as the drawers get full at peak times.

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