Jockhedge Touring Site

A aimé : The contact from the friendly staff. They rang us a few times that week and were really nice and had great communication.
Tree swing for the children in the trees was a lovely touch. They had so much fun on this. Also the place was lovely for a visit in the spring time with all of the daffodils. We had a beautiful view from every single window. The grounds were kept up to really well and really well maintained. Very quiet site . The toilets were pristine and modern. There were many ducks that were so friendly and came onto the pitches which was a beautiful touch.
Also really close to Skegness and Ingoldmells for activities.

N'a pas aimé: The children’s park was in bad condition. There was excessive bird and duck poo all down the slides so they were in unusable condition. Some of swings were broken and unsafe to use.
We were close to the open lake - which was stunning - but for us was an opportunity of danger with a small child so would recommend this site to families with older children rather than little ones ☺️

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A aimé : Really well run and lovely setting.

N'a pas aimé: Nothing

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A aimé : Good location/ toilet , showers clean and warm.

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A aimé : Peaceful site with excellent facilities. Great communication before and during stay with owners.

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A aimé : The site is stunning can imagine it been been even better in summer great sized pitch and clean facilities would love to come back during the summer months and explore

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A aimé : A perfect stay at a perfect site.

From the moment we arrived, we were greeted with a warm and friendly welcome from Liam and Jill. They guided us to our pitch and took the time to explain where all the essential facilities, showers, toilets, and more were.

The toilet and shower blocks were not only spotlessly clean but also lovely and warm, a real treat for a January stay. At night, the peaceful surroundings were only interrupted by the hoots of nearby owls ❤️

A lovely 10-minute walk took us into the local village Burgh le Marsh, where we found handy shops and a couple of lovely pubs, perfect for a relaxed outing.

Our dogs had an absolute blast being walked around the picturesque lakes, making our stay even more enjoyable.

A perfect blend of tranquillity, cleanliness, and natural beauty we can’t wait to return.

Special thank you to Liam who came out to us at 10pm when we tripped our electric so sorry Lol .

N'a pas aimé: The only dislike if it’s a dislike is radio 2 in the shower blocks would love classical when on the loo…🫢

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A aimé : Lovely quiet site. Level hardstanding. Walks around the lakes. Spotless facilities - fresh flowers in the ladies

N'a pas aimé: Nothing to dislike

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A aimé : Everything was wonderful. Will definitely be back.

N'a pas aimé: Nothing to dislike.

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A aimé : Location and setting

N'a pas aimé: No cleaning of toilet block
No hot water to handbasins
No water on arrival was advised could fill aqualroll up near reception but this was only open till 5 so had to buy bottled water at own expenses even though paid for fully serviced pitch
Toilets not topped up with toilet roll in men's even though spoke to owners daughter
Facilities only cleaned once in 9 days after prompted this is not hygienic
No reply to some messages or emails to reception
Site needs a clean up as you walk near top lake piles or rubble and rubbish
Such a shame site has such potential
Felt that because was out of season no cleaning of camping facilities
After asking re hot water given access to family facilities these were rusty mouldy shower curtain mouldy and toilet seat moving and falling off
These were not cleaned
No response to email had to stay due to commitments in area

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Réponse du gestionnaire : Thank you for your comments

Its such a shame you did not enjoy your stay i apologize for the water tap on your pitch being frozen .
unfortunately i cannot control the weather it was minus - 3 and even the lake was frozen 3 inches
thick.
A member of my team cleaned the toilet block every day and advised me how it was left in a disgusting way and the toilet rolls where being taken daily i found this hard to believe as you where the only visitors on site.

As for the piles of chalk on the development next to us i recommend you speak to the owner of the site
as far as i can see they are tree cutting and burning the branches and making good .

I did instruct a member of my team to open up the family shower room so you could gain hot water from there.
it was 10.00 pm at night and this was done last minute to accommodate.

We did try to resond to your emails our office hours are 9.00am - 5.00pm
and staff will not pick up the email until the following day out of these hours.

if you were so unhappy why did you keep extending your stay your first booking was 2 nights.
and you stayed for 9.

Kind regards Liam
Jockhedge touring site.

A aimé : Location and size of pitch

N'a pas aimé: Facilities not cleaned or toilet roll left empty for whole stay
No hot water to wash basins
No reply to emails and speaking to managers daughter re no toilet roll in mens and extended stay due to committments
No water on site on arrival not advised before hand given option
Water still in reception area but closed by 5 so couldn't replenish after that had to buy large bottles of water at own expense to fill aquaroll
Eventually given access to family facilities these we rusty mouldy shower curtain mouldy at bottom
Toilet seat hanging off and moving
Dirty these were not cleaned either
There were piles of rubbish and old suitcases and bikes left around the lakes area
There is an area where they will be putting statics this has holes and building products sticking out of ground potential hazard
Reception was not always manned even though we were advised it would be 9 till 5
The site should also advise there is a dog kennel immediately in proximity so you are plagued with barking and excessive howling constantly
This site has all the potential of being great but it seemed like basic to thinks like cleaning and replenishing were not being bothered with out of season or not you pay for a service this wasn't being provided

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