Sweet Home Alpaca

A aimé : If you're after wild camping this is the place to go! Fantastic scenery and views, Angela couldn't have been nicer, we had some personal issues while we were there and she was fantastic. Very quiet and peaceful. Only one other family there when we arrived and we had a choice of where we would like to pitch. Great value for money.

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A aimé : Amazing wee spot, lovely outlook. Fantastic hosts, Alex and Angela. We couldn’t have asked for more.

N'a pas aimé: Nothing tbh. Was all that we required

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A aimé : We had a fabulous few days at Sweet Home Alapaca with walking the Alapacas themselves being the highlight. The site was clean and easy with a basic but practical compost toilet and shower. The owners could not have been more friendly and helpful and dealt promptly with any issues we had. It was an ideal base from which to foray out to discover other parts of Pembrokeshire.
This is a very simple site and not expensive. It was everything we expected it to be and we had everything we needed.

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A aimé : The beach was only 5 mins away
The Ower was friendly and very welcoming

N'a pas aimé: The toilet and shower

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Réponse du gestionnaire : Your review not only brought me to tears but will also significantly impact our family-run campsite business.

In your review, you mentioned dissatisfaction with the location. It is important to note that our site is clearly listed as a working farm in a rural area, and we encourage potential visitors to check the location on Google Maps prior to booking. It is beyond our capacity to alter the location of the farm itself.

You also rated our accommodation poorly, stating it deserved one star despite bringing your own tents. This rating seems unfair as the assessment should ideally reflect the on-site facilities, which include showers, a shop, a tumble dryer, a washing machine, and a fridge freezer.

Regarding child-friendliness, we believe our open fields provide a safe and enjoyable space for children. We are always open to suggestions on how to further improve, but introducing additional activities would likely necessitate a price increase, something we aim to avoid keeping our rates affordable. You should have come and had a chat with us, and we would have been happy to accommodate you. Despite activities not being listed on our advertisement on Pitch Up, you gave us a one star.

The ‘Pitch up’ site states we have compost toilets. If you were not happy to use a compost toilet, perhaps you should have booked elsewhere.

It's disappointing to note you did not approach us with any concerns during your stay, despite the customer service being 5 star, you still did not approach us. We take pride in our five-star customer service and are readily available to address any issues promptly. On Monday morning, we even went to offer your group a complimentary alpaca walk to apologize for any inconvenience caused by the non-functioning shower, but you had already departed by the time we arrived.

As a small business, we do not receive the full £20 a night balance that you pay. We have to pay to advertise and then Pitch Up take their commission plus then Stripe takes an additional payment. Which means we only really get about £13 for two people per night. Ratings like yours jeopardize our fledgling business, which my husband and I are striving to grow. Your four-star rating out of ten feels unduly harsh and has hurt our prospects significantly.

While we understand everyone is entitled to their opinion, we request a bit more consideration and perhaps a discussion of issues privately before publicizing them in reviews, as it can dramatically affect small businesses like ours.

We work tirelessly to make sure our guests have a positive experience, and a conversation could have easily resolved any of your concerns.

A aimé : Absolutely amazing weekend! Amazing views, very quiet. The most lovely, friendly and just all around nicest couple owning the whole thing. Nothing was too much for them. Any problems we had they sorted it.
Amazing all around!
Will defiantly be going back!

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