Cenarth Falls Resort

A aimé : Friendly check in and perfect pitch everything we needed.
Facilities clean and tidy
Onsite pub /restaurant lovely staff

N'a pas aimé: Sadly spa fully booked but horrible weather meant everyone wanted to use the pool

Recommanderait à des amis Séjournerait à nouveau

A aimé : NOTHING - WE WERE MADE TO FEEL UNWELCOME AND EVENTUALLY LEFT BEFORE THE END OF OUT 10 DAY STAY DUE TO ANXIETY AND STRESS CAUSED BY THIS EXPERIENCE

N'a pas aimé: TOTAL DISREGARD and NO RESPECT towards customers who had cause to raise a complaint for NO HOT WATER every day for the first 4 days of our stay. Made to feel unwelcome and unvalued to the point where we eventually abandoned our stay before our last stay.

Team at reception did not acknowledge or accept our complaint, refused to acknowledge via email despite several requests, were patronising when approached and at one point, VERY RUDE.

A simple appology or a small token gesture would have been suffice but absolutely NOTHING BUT CONTEMPT from the reception team.

All we had was "well it was OK last night", or "we'll send somone over" but it transpired that the Boiler is on a timer and was too short a time to cater for the demand of a full site but they didn't seem to care.

At no point were we advised that hot water is only available between the hrs of X and Y but when you pay, you should expect basic hot water at anytime of the day or night.

A DREADFUL EXPERIENCE and we'll NEVER VIST AGAIN so BE WARNED my fellow travellers.

Will be writing to their MD direct but doubt we'll receive a reply as we were advised our mail had been forwarded to the owner but still NOTHING!

Do yourself a favour and look elsewhere and avoid this site unless they address their customer relations skills.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Very clean and organised site, smaller than the big named resorts so easy to navigate with a young child. Nice clubhouse/bar/restaurant with a good choice of drinks and food available. Free camp WiFi throughout kept the iPad working for the little one with no issues.

N'a pas aimé: Only small number of spaces so was unable to book swimming. Worth noting we arrived mid afternoon and only stayed the one night as we were passing through so it was most likely our timing of the trip.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Fabulous spot ,lovely place , spotlessly clean , helped by the weather time wecwas ther ,deffo recommend

N'a pas aimé: Wudnt say I disliked, just that thers not enough within walking distance , we got 2dogs

Recommanderait à des amis Séjournerait à nouveau

A aimé : Absolutely fantastic site
It’s spotless, the toilets and showers to the washing up area a credit to the staff
Fresh flowers in the ladies a lovely touch
Bar and restaurant is a must to visit the food is amazing
Spa and pool is fantastic loved the hot tub the sauna add bonus
Staff so friendly and professional
Shop on site getting more stock in each day
We will definitely be back soon

N'a pas aimé: Nothing

Recommanderait à des amis Séjournerait à nouveau

A aimé : Everything on site and a great area is to travel around

N'a pas aimé: Not a dislike just a comment about the shower block if the site was fuller not big enough

Recommanderait à des amis Séjournerait à nouveau

A aimé : It was first class, nice pitch excellent facilities. As only stayed 2 nights we didn't use the pool, spa or bar but other members of my family have and thy rate it very Highly. Will definitely use again when in this beautiful area.

N'a pas aimé: Nothing

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A aimé : Everything, we have been so many campsites over the past 20 years and this is definitely our favourite so far wish we had come across this site sooner. The site is immaculately clean, the food at the phat forks on site was excellent and the staff were lovely cannot say anything negative at all. Very family friendly will be back and bringing the grandchildren next time.

N'a pas aimé: Nothing at all.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Lovely environment,easy to access,big pitches.clean facilities.

N'a pas aimé: Bit of road noise because of the ease of access.if you are able when booking avoid the low number pitches to lessen this.

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A aimé : Very clean pitches and toilet blocks were great. Staff were very helpful including check in and bar, spa staff. There is a small shop on site for essentials which is handy.

We used the spa and for £7.20 it is an absolute bargain. Calming, again very clean and top notch facilities.

Very quiet on site other than a couple of cars blaring past but that's no fault of the site.

N'a pas aimé: Nothing - everything was excellent

Recommanderait à des amis Séjournerait à nouveau