Rouselands Farm Camping

A aimé : Nothing

N'a pas aimé: Upon arrival, we were immediately met with unsanitary conditions. Dead flies and wasps were falling from the blinds, and a significant number of flies were entering the hut through the roof. These conditions were very unpleasant.
We promptly contacted the host to report the issue and although she advised she would visit the hut to assess the situation We felt the only option was spraying an enclosed sleeping area, which we would not of been able to sleep in with 2 children, this was also not going to address the ongoing infestation. We chose to leave & book other accommodation for our weekend away. Since leaving the property the hosts responses to our emails seeking a refund are somewhat unprofessional and we only received a £50 refund out of the £149 we paid to stay, being charged £99 to use the toilet in the shower block which was disgusting we wouldn’t of showered in there had stayed there & for the children to sit on the double bed whilst we tried to get rid of the dead flies & wasps & the alive flies that were suddenly appearing is rather steep. We fully understood we were staying on a working farm however we did not expect to be welcomed with what was in the shepherds hut & the response from the host was very unprofessional. The reviews currently listed on Pitch up are not for the shepherds hut they are for the touring camping field she also has on site, there are NO REVIEWS on the shepherds hut..! We definitely would NOT recommend staying here to anyone…!

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Réponse du gestionnaire : Many thanks for your review, I am sorry that you did not enjoy your visit to our farm.

We have 10 camping pitches (not touring) and only 1 Shepherds hut so the campsite pitches do gain more reviews overall, but the reviews for the hut are there, including a 10/10 review for the hut only 2 reviews below yours and another only a few below that. However I am sorry you were not able to see them.

You paid £140 for your stay, £21 of that was the non-refundable deposit that you paid to Pitchup. As per the Pitchup.com cancellation policy on your booking the payment is non refundable within 1 week of the arrival day. Also no refunds/discounts for inclement weather, late arrivals or early departures. 

The main issue for us and many in the hospitality industry is that you also chose to leave without giving us opportunity to rectify anything, despite me offering within 6 minutes of your contact, which I was willing to do. Had there been an issue I would have refunded you fully but when I went to the hut after you left there was 1 fly in the hut, none 'emerging' from the ceiling and on the subsequent days that I checked the hut there were no flies to be found. 

Yes we do live on a farm and in the countryside and so unfortunately insects are a part of that. However, having checked the hut both before and after your visit I am confident that there was no ongoing issue. 

We are a small farm and every booking is a vital income. Having said that, we go above and beyond to do everything we can to make sure our guests have a great stay. You have now also raised concerns that you did not raise when you were here, again giving me no opportunity to respond. We were unable to re let the hut for that time period at such short notice. You had also used the bedding and toilets and so cleaning costs were incurred. I also purchased and decorated the hut with balloons and a birthday banner at your request for no extra charge. With all this I still refunded you £50.00 as a goodwill gesture. 

I am sorry that, despite this, you find my response unprofessional. 

We are forever thankful for the wonderful visitors, guests and now friends that we have made since starting our campsite and Shepherds hut, many of whom return year on year and without whom we certainly wouldn't have kept going.

With all good wishes
Alison and Shaun

A aimé : Lovely facilities, clean and felt very welcome. We got to try the farms fresh produce which was amazing and the surrounding area was beautiful.

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A aimé : The shepherd’s hay wagon was the cosiest thing ever! The children loved it, beds were very comfortable and it had everything we needed - in a beautiful setting! Hosts were very friendly and helpful. Will definitely be back 😍

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A aimé : Beautiful field with fantastic facilities for the price -2 hot showers 2 toilets washing up sink, fridge and freezers available for your food, and even a washing machine, fire pit available for hire. Secret gem.

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A aimé : We were lucky enough to be the only ones on site for the night we stayed. Alison, the host was lovely and we were able to purchase some great farm steak for dinner. Toilet, shower and washing up facilities all good with the added bonus of being able to use a hairdryer. Only problem I could see would be limited facilities if the site was full and it is a little walk to facilities up a track from the camping field. Would definitely recommend at £15 for the night.

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A aimé : Everything.

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A aimé : It was on a farm with cows.
People were nice and son got to sit in a tractor.
A nice vibe
There were chickens and sheep too.

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A aimé : We had a great time staying in the Shepard’s hut, Alison was always available with any questions I had.
Facilities were very clean and everything we needed. Children loved the farm animals. Most of all great value for money.

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A aimé : Lovely quiet little site with good facilities

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A aimé : Choose your own pitch, spacious, clean toilet block and hot showers.

N'a pas aimé: Nothing

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