Oakwood Campsite

Liked: Clean toile.
Pub about 15 to 20 minutes walk away.
Felt very reassured the caravan was safe on site due to security measures

Disliked: The biggest disappointment was that we were charged for the electric we used the owner said that she charges the electric at 50 pence per kilowatt hour £5 lasted us from 3 o'clock in the afternoon until 8:05 the next morning this should definitely be stated on the website before booking we found out the day before via email and we wanted to cancel but you're unable to cancel a week before the arrival.
The only bin was full and we were unable to close the lid.
The grass was in need of cutting not good when you're on a grass pitch

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From the manager: Dear Colin,

Please allow me to address your comments:

You are correct, I do now charge for electric at 50p pkh . Due to the concerns of several guests, I now offer £2 per night free of charge. It is stated in the Ts and Cs that I charge for electric.

The bin was full and replaced with another receptacle.

The grass was cut before the weekend and will be cut again today (Tuesday) I never cut grass at weekends when the site is busy.

Liked: Very clean site with a friendly welcome,

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From the manager: Thank you 😊

Liked: Spacious pitches and quiet site.

Disliked: Thought it was a little expensive for what was on site. The toilet/showers were relatively new and spotless but were a bit lacking, could of done with a few more toilets/shower cubicles and hand basins. Biggest grumble was paying extra on a top up for electricity (would have expected that in the price for pitch).

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From the manager: Dear Mr Hodge,

I am sorry you found my site 'lacking'. The toilet block was built to the requirements set out in planning and actually has slightly more toilets and showers than recommended in the regulations.

Regarding the electricity, you will have noticed the cost of the electricity that you used is high. This is precisely the reason for installing the meters. Unfortunately costs continue to rise and this is why I installed the meters. I would think a lot of sites will no be thinking about doing this, if they have not already.

Liked: Clean and tidy site with large pitches. Nice location with plenty of good walks

Disliked: Male toilet block only had 2 toilets and 2 showers which if the site had been busy wouldn't have been enough. The heating in the toilet block wasn't on so was rather chilly but the actual showers had very hot water, perhaps a bit too hot. Basic facilities for the price per night especially considering they are soon to be charging extra for electric. On the point of electric this kept going off for a couple of seconds every 10 mins so anything running at the time would switch off. When we messaged the site to get rectified we were told "try a different socket if that doesn't work your caravan must be faulty". Definitely not our van or our neighbours or the other people's we spoke to on site who all had the same fault.

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From the manager: In response to some of your comments:

You are correct, the male toilet has 2 toilets and 2 showers. This is well within the recommended number for the pitches available, during busy periods this has not been a problem.

The heating is set on a frost stat, and will only come on if the temperature drops to near freezing.

As I had just had all the electrics tested, I suggested to try another post. As I had no further feed back from this customer I assumed all was well.

I always like to meet each new arrival if possible and then like to leave people alone to enjoy their holiday. As always, if customers don't tell me of any problems I can't do anything about them.

I am sorry you felt the need to rate my site so poorly.

Liked: Clean quiet site and nice large pitches

Disliked: Had to wait 40 minutes at gate as both the numbers suppled to gain access weren’t being answered. Needs a loo brush in toilets, I’m not a fan of looking at other peoples deposits smeared down the pan. Showers need some sort of heat control and it would be good if the heaters in the toilet/ shower blocks were turned on. Over the long weekend we were there the power kept on going off and on every 10 minutes and have spoke to others on the site they were having the same problem.

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From the manager: Please allow me to address your comments:

I can only apologise for the wait, it has only happened once before. Some networks just don't connect.

I will not put loo brushes in the toilets due to previous experience - brushes left filthy covered in toilet paper, thrown on the site etc etc

The radiators in the shower block are frost stat set only. The cost is too prohibitive, and would ultimately involve a price rise in pitch fees.

The later comments could have been resolved had you only informed me of the issue.

I live on site and there is a phone number provided.

Liked: Took our new to us caravan here for our first outing in it as close to home. Spotless site, with plenty of water points, large pitches with plenty of space between them. Toilet block was very clean and modern, showers were nice and hot. Very peaceful site no complaints here!

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From the manager: Thank you

Liked: Lovely site, clean facilities. Easy to find and nice and quiet.

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From the manager: Thank you Georgia

Liked: Well maintained flat site one of best I’ve been to. Toilets and showers amazing and very clean. Security gates good feature. Several pubs within 10 minute drive. Would return.

Disliked: Nothing!

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From the manager: I love a happy ending!

Thank you.

Liked: Nice big flat pitches, well spaced. Modern toilet block

Disliked: We stayed in December no water to the service points. the toilet block had no heating which was very disappointing taking the time of year

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From the manager: I do not heat the toilet block. It only has frost protection. There are water points, but as explained to the customer, the site water was turned off due to frost. There is water at the wash up station under cover. This particular customer asked for the water to be turned on, which I did for him immediately.

Liked: Quiet, good size pitches, good security with keypad entry, friendly staff. No complaints at all.

Disliked: N/A

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