Camping Santa Elena Ciutat

Positiv The campsite was in a good location easy to get too

Negativ Reception was rude kept asking for cash even when I said no I am not paying cash she still asked for cash. Kept serving over people while I was trying to ask questions and it’s very load at night due to flats being right next to the site.

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Vom Platzbetreiber: Hello Richard.
Thank you for sharing your experience. We're glad to hear that the location of the campsite was a positive aspect for you.
We're truly sorry about the situation at reception and that you didn’t feel well attended.
This is not the experience we aim to provide, and we will review what happened with the team.
We also take note of the external noise, although being next to an urban area, there are unfortunately some aspects beyond our control.
Best regards,
Elizabeth :)

Positiv Location great.
Facilities great, even though end of season.
Very clean.
Good feel to the pitch.

Negativ Bring your Mosquito repellent.
Could do with better information on checkin.

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Vom Platzbetreiber: Hello Paul.Thank you for your comment! We're very happy to know that you enjoyed the location, the facilities, and the atmosphere on your pitch, even during the last days of the season.

We’ve taken note of your feedback regarding the check-in information and will work to make it clearer and more complete. As for mosquitoes, it's true that they can be more bothersome during certain times, although we do our best to control them.

We look forward to welcoming you again very soon!
Best regards,
Elizabeth ;)

Positiv Near to facilities and toilets first class

Negativ Quite a long wait to checkin .needed adapter for electricity, and nothing appeared open on park

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Vom Platzbetreiber: Hello John.
Thank you for your comment. We're glad to hear you appreciated the proximity to the facilities and the quality of the bathrooms.
We’re sorry about the wait during check-in and the lack of information regarding the adapter. It’s also true that, being close to the end of the season, some services are no longer operational, and we understand this may have been inconvenient.
Thank you for your visit and for helping us continue to improve.
Best regards,
Elizabeth ;)

Positiv Large flat pitch, upper showers and toilet block very nice large showers and hot water for wash and shaving.

Negativ Bottom shower and toilet block needs updating, no way to dry hand.

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Positiv Sanitären Einrichtungen
Pool
Rezeption

Negativ Platzbeschaffenheit

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Vom Platzbetreiber: Vielen Dank für Ihren Kommentar und dafür, dass Sie die sanitären Anlagen, den Pool und den Service an der Rezeption so positiv hervorgehoben haben. Es freut uns zu hören, dass diese Aspekte zu einem guten Aufenthalt beigetragen haben.
Es tut uns leid, welchen Eindruck der Zustand mancher Stellplätze bei Ihnen hinterlassen hat. Wir nehmen Ihre Rückmeldung ernst und werden dies mit dem Wartungsteam überprüfen, um die Pflege der Umgebung zu verbessern.
Vielen Dank für Ihren Besuch und Ihre Worte, die uns helfen, uns weiter zu verbessern.
Mit freundlichen Grüßen,
Elizabeth ;)

Positiv A bien aimé juste pas assez de sanitaires trop loin des emplacements

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Positiv Top super séjour les emplacement sont bien

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Positiv Quiet and peaceful

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Positiv Reception was welcoming. Services block was handy and in good order. Location was OK for bars and shops.

Negativ Had to hunt for the water supply and electric was effectively on a different level so had to manoeuvre up steps to get to the box.

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Vom Platzbetreiber: Thank you for your comment. We're glad to hear you felt welcome and that you appreciated the facilities and the campsite’s location.
We're sorry for the inconvenience with the access to electricity and water. We will review the signage and layout to make it easier to use and to prevent this kind of issue.
We appreciate your visit and your feedback.
Best regards,
Elizabeth ;)

Positiv Nice campsite , second visit here .
Pool open , bar nice and has variety.. site is quiet and staff are very friendly
Lots for kids to do .

Negativ Toilet block on lower level is all open no doors in place , toilet roll is kept outside the toilets compared to level 3 the standards were low so we walked there daily .
Toilet block in pool area needs cleaning regular and the pool opening a little earlier

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