Loch Katrine Eco Lodges

Positiv Location

Negativ Booked an Echo Lodge on the provision that there would be 1 or 2 but no more than 2 steps to gain access. Daughter is a wheelchair user but can manager 1 or 2 steps. Assured that there are only 1 or 2 steps to gain access, but the lodge was not wheelchair accessible. I did not need wheelchair accessible as long as there were only 1 or 2 steps.
Arrived to a broken key in the lock which took 2 hrs to resolve.
There were four steps, split level decking and the first two steps were broken, slanted forward and off to one side. The first two steps were nearly two feet in height.
Told there were no other pods available to move to.
The pod was the only one on site with four steps, split level decking and height of the steps to that level. Staff member stated “well what do you want me to do about it? It’s not like I walk to the lodges and count the steps, can’t you sleep in your van in the car park? “ this was the same staff member that made the booking over the phone. I stated that I have an awning to store equipment and was told I can not use the awning, to try camping in the park. I stated I do not have a permit to camp in the park, staff member stated that the rangers would probably move us on them.
Left with no where to go or to stay with a disabled 12yr old child.
The more I have thought on this the more upset that I am. The absolute disregard for the safety and wellbeing of a customer that paid to stay in an accommodation, did their due diligence to ensure it was suitable for our needs to be told to sleep in the car park is disgraceful.
Refused to refund as we were told the pod was not wheelchair accessible, I reiterated multiple times that the issue was the steps and the height of them which was fully discussed at the time of booking. (Apparently wheelchair user are all confined to the wheelchair and unable to walk at all)
Dog excrement everywhere.
There is little to no privacy as the public path runs directly in front of the pods.

Freunden empfehlen Erneut besuchen

Positiv Really nice clean lodge in a beautiful location. Only gripe was lack of a cooking hob. Otherwise had a wonderful two days. Midges were really bad though so come equippped. Overall we loved it and the boat trip was fab.

Negativ Lack of cooking hob though there is a microwave.

Freunden empfehlen Erneut besuchen

Positiv Lovely lodge- great to have our own toilet in the toilet block. Setting was STUNNING

Freunden empfehlen Erneut besuchen

Positiv Location was amazing
Surroundings were amazing
So much to do and so little time which means I have to come back.
Lodges were great too. No noise from any other lodge even during the evening.

Freunden empfehlen Erneut besuchen

Positiv Location and surroundings peaceful and quiet

Freunden empfehlen Erneut besuchen

Positiv Everything,beautiful settings,nice lodges
Very cosy and comfortable

Negativ Fridge was too low down had to go on all fours to use

Freunden empfehlen Erneut besuchen

Positiv Amazing location. Lodge was small but had everything we needed.

Negativ Misleading info when booking. Site says there are 2 rooms in the lodge, when in fact the toilet/shower was in a different building a short walk away and there was only 1 room. Also check in info was inconsistent, one email said 3pm another 4pm. Only 1 plug in heater, might be cold in winter. Cutlery was dirty from previous guests. Outside seating was uncomfortable, other lodges had much nicer seating. Nothing major and didn't spoil weekend but for the money expected a bit more.

Freunden empfehlen Erneut besuchen

Positiv Gorgeous location and everything you need for a weekend stay. Lodge was warm and cosy with all the basics needed.
Stunning views over Loch Katrine to see The Sir Walter Scott steamship fresh out of dry dock and waiting to begin it's summer tours.
Staff were very pleasant and friendly.
Easy parking near the lodge for us less mobile visitors.
Lovely lovely lovely!

Negativ The mattress was not to my personal taste but was comfortable!

Freunden empfehlen Erneut besuchen

Positiv Swings were great for my 6 year old. Toilets and showers very clean. Amazing views of the Loch from the pods. Heating was great and kept the pod warm. Great BBQ for £10 hire. Boat trip was great. Staff members were very helpful and friendly.

Freunden empfehlen Erneut besuchen

Positiv Accommodation great , set in beautiful peaceful surroundings, plenty of great walks on doorstep and 20min drive into Callander which is lovely

Freunden empfehlen Erneut besuchen