Greengrass Park

Positiv So peaceful with a beautiful view of the lake.

Negativ Nothing

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Vom Platzbetreiber: Thank you so much Gemma!. We can't wait to welcome you back for many more future relaxing stays!. All the Best

Positiv What a lovely, peaceful campsite. I will defo go back. Shauna the receptionist was ace too. Thank you. Intact all the staff was.

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Vom Platzbetreiber: Thank you for this lovely review, I will pass this on to our staff. We hope to welcome you back soon!.

Positiv It was our second trip here and enjoyed the peace and quiet as only 2 on the site then just us on the last night. The pitch was Spacious. Very good value for the price. The toilets still need attention (panel between toilets needs extending lower as can see into next cubicle) but at least this time there was soap & paper towels. Didn't use facilities/bar this time.

Negativ Toilets

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Positiv Use of lake and location of pitch!

Negativ Toilets smelly, need updating to more Morden 1s, showers in same block as the pub and are the only 1s on site. Bins over flowing. Pitches not level.Not really a famiky site I have nurodiverse children who had meltdowns and used some inappropriate language during this site not understanding of this, quite hours is 9pm to 9am which we respected how ever music from.pub until gone 1130 disturbing children's and babies sleep. If it should state when booking that we need to inform them of the children's additional needs which it dident i totally understand others want to enjoy thier time on site but sometimes children with additional needs do have meltdowns so maybe this needs stating when booking!! For someone to complain it ruined our stay wont be returning and definitely dont recommend as a family site! Pl

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Vom Platzbetreiber: Thank you for taking the time to leave your feedback. We are, of course, disappointed to hear that your stay did not meet your expectations.
We would like to clarify that the complaints raised during your visit were not regarding your children, but rather the consistent use of foul and inappropriate language by shouting used by yourselves, which is strictly not permitted on site. This has already been communicated to you directly via email. Our quiet hours and behaviour standards are in place to ensure that all families and guests can enjoy a safe and respectful environment.

Our facilities, including toilets and showers, are cleaned and checked regularly throughout the day. We are sorry if you found them unsatisfactory on this occasion.

The showers are located in our main block, which also adjoins Charlie’s Bar, and this is clearly advertised on our website and booking platforms. Along with further toilets and shower rooms located across Park 2 and Park 3.

With regard to your additional comments:

Bins are emptied daily, though during peak times they may fill more quickly, and we work hard to manage this.

As a countryside site, some of our pitches are naturally uneven which is also stated upon booking, but we do our best to allocate the most suitable areas depending on availability.

In relation to the music from Charlie’s Bar, this is a licensed premises operating within permitted hours. Our quiet hours of 9pm–9am apply across our park to maintain respect for neighbouring guests & customers, and are clearly stated to our guests in our terms and conditions (signed by all guests on arrival) and on Pitchup at the time of booking.

We appreciate that children with additional needs may have challenges from time to time. However, this information was not disclosed at the time of booking or check-in, and unfortunately our staff were not made aware in advance. Had we been informed, we would have done our best to provide additional understanding and support during this issue.

While we regret that your experience has led to this, we must prioritise the comfort and enjoyment of all our guests equally.

Positiv Been three times now, each time we absolutely love it 🥰 can’t wait to come back

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Positiv The location was perfect we had pitch 1 which was right on the lake stunning views and setting, nice club onsite and food was very good

Negativ Showers a bit dated but was ok struggled to get hot water no WiFi but that didn’t bother us just an observation

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Positiv Lovely peaceful place,ideal to relax, to get away from daily rush, facilities are very good, better than expected after reading recent reviews, staff very kind and welcomed us and very helpful from the beginning. Great to families with children and also for adults. My husband did enjoy fishing, caught 4x big breams! No problem with phone reception. Thank you for having us! Definitely we would come back if not 6h way from Bonny Scotland! But saved on our camping list!

Negativ The only disadvantage is no place to walk with dog nearby, all fields are private, close to quite busy street with no path way at sides.

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Positiv Everything

Negativ Nothing

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Positiv We had a lovely time, such a nice welcome. Tina in reception she is lovely nothing was too much trouble, she Showed us to pitch. Number 4. The pond is lovely looking and so quiet. Seems to a attract lovely friendly caravanners. Didn't realise you could swim and use boats on lake. Has lots of rules to keep people safe.
Charlies bar is so friendly and seem to have nice food. Lovely place to just chill if that what you need.

Negativ Fishing was not the best. OK if you only like skimmers. But somebody did say the level of water was low so not good fishing at the moment. £10 for day. Dont do half a day or concessions.
Such a shame that they don't cut things back so you see the lake. 1,2,3 is fine you pay for extra for lake side and can't see or fish on pitch 4.
It's miles away from anywhere. Take what you need with you.
Should imagine it's lively with kids at weekend. This was mid week and kids holidays. 3 girls was making themselves quite a nuisance with noise and swearing. But did disappear when I asked them to be a little quieter as scaring fish away.

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Positiv Great site with some good facilities. Clean toilets & showers. Great club house. Beautiful scenery. Definitely recommend anyone to visit.

Negativ Only problem we had was Phone & WiFi signal, very poor.

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