Billing Aquadrome

Positiv Really friendly staff, great activities for all the family, we had a great time.

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Positiv Great weekend camping lots to do overall a great stay

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Positiv Plenty for children to do

Negativ Pitches were far too small

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Positiv Nothing

Negativ The campsite was far too loud, the staff directing us weren't interested and didn't care about anything, our spot was taken, and nobody cared. Our electricity, which we paid for, was simply taken by someone else, the toilets and showers were beyond unsanitary. We were glad we were only there for one night, passing through, and left quickly.

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Positiv Not much to be honest but if I had kids it may of been different

Negativ Dirty run down sites, NO management did not get my booked space was just told “if someone is on your pitch just go anywhere!!!, next day I had an angry couple saying I am on there pitch , very noisy unruly loud kids , ban scooters and enforce speed limits for STAFF SECURITY guests AND kids/adults on scooters

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Vom Platzbetreiber: Waaaw you didn’t like anything? That’s a real surprise to us, as we’ve been working so hard over the past year to invest back into the park. We’ve developed a number of exciting new areas and our park isn’t just for families with children it’s also a fantastic place for guests who want open spaces, peace, and the stunning surroundings gifted to us by Mother Nature herself.

Our beautiful water locations are a must-see, and our Lake Club is the perfect spot to kick back, relax, take in the views with a drink, or enjoy some of our famous gelato (talked about everywhere it really is that good). Add in our entertainment programme and you’ve got so much to love!

I can promise you, our park is definitely not run down. Of course, there are areas that still need work, but we’re on it we’ll never shy away from hard graft because we know why we’re here: for our holiday guests and owners. It’s in our nature.

I am sorry regarding the touring issues. We have a dedicated touring team to assist guests and we’re looking into why some weren’t placed on the correct pitch my apologies for this. Being a large park, we welcome a wide variety of people, all here to laugh, relax, and make memories together. That’s what it’s all about! As for scooters, we’re also working to ensure improved safety around the park.

Thank you for your feedback we take on board all your comments and will keep working to make the park the very best it can be.

Positiv All the facilities were great plenty of camp soace, theres loads to do for really reasonable prices, people are very considerate and arent loud through the night and the food was very good too

Negativ Wish we could book some facilities last minute but understand its busy in holiday times

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Vom Platzbetreiber: Thank you so much for your feedback! We’re thrilled you enjoyed our facilities, plenty of space, and all the fun activities we have on offer. It’s fantastic to hear our guests are considerate and keep things peaceful at night we love a happy, relaxed vibe!

We totally understand wanting to book facilities last minute holiday times are super busy, but we’re always looking for ways to make it easier for everyone to get involved. And yay for the food we’ll pass on the kudos to our amazing catering team .

We can’t wait to welcome you back for another fun-filled stay!

Positiv Nice big area surrounded by lakes and canals, great for fishing. Plenty space to walk the dogs, however a sprinkle of water on the field could make the grass greener. The pubs and entertainment areas are OK, plenty cold beers and wines, nice staff, however it takes a very long time for ordering and buying pizza in busy periods. The toilets are cleaned at all time, can't say the word sparkling but just below.

Negativ According to the direction of the wind it can be a drainage odor all around, stronger on the shore of Marina and Willow lakes, which is a shame regarding the nice drinking patios. This was preventing me to swimm in Willow lake, however it would help to see displayed info about quality of water at the reception.

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Positiv Cleanliness of toilets and showers, conscience of onsite shop and arcades and activities for the children.

Negativ Pitchers on gravel are close together and not everyone adhere to the way they are supposed to be facing.

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Vom Platzbetreiber: What fantastic pictures memories being made right there! Our touring team are dedicated to making your stay the very best, so keeping the shower blocks sparkling clean is just a must from us to you. We’ve worked so hard to provide an outstanding entertainment and activities programme, so we’re absolutely thrilled you and your family enjoyed it all that effort is so worth it when we read feedback like this!

From our side, pitches should be hardstanding, grass, or super pitches I’m sorry some guests sometimes get a little too excited with their set-up. Please do always reach out to our Security or Welcome Team if things get too loud or not quite right; they’re always happy to help.

Thank you again for your lovely feedback it’s in our nature to make holidays feel special!

Positiv Everything

Negativ Not applicable

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Vom Platzbetreiber: Wow what a great picture! We’re absolutely thrilled you loved everything about your stay that’s music to our ears. It’s in our nature to make sure every moment feels special, and hearing “most great place!!!” just makes our day. We agree we are the best place to be and we can’t wait to welcome you back again soon!

Positiv We really enjoyed our selves whilst we stayed, so much to do, local to shops pubs.. the parks my son loved and also the pump track. Inflatable slip and slide and bouncy castle was good. The entertainment was really good.

Negativ The attitude of the staff in the entertainment. None of the machines was being filled and we was asking for the 2p machines to be filled so the kids could play them. When we knocked the door a few times to arcade staff room. The lady with blonde hair was sat on her phone everytime. My partner accidently bumped his bag on the older guys shoulder briefly walking past and he was so rude and aggresive. He stated watch what your doing. And my partner said I'm sorry it was my bag I didn't mean to. But there was really no need for that. No one was speed watching people driving around the camp, whilst there's children about and just people generally walking on the roads to get onto there site. Also it states no dogs off leads. I had 2 dogs kept on leads all the time. Yet there was a lot of dogs off the leads, and a lot of dog poo at the back of shelduck 2.. left without being picked up. The train wasn't on this week which we would of loved to have gone on. The swimming pool is great but the slide didn't stay running very long. So everytime we went in my son had about one go on it. This has no put us off our stay, we just hope those things are improved.

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Vom Platzbetreiber: Thank you so much for your feedback we really do appreciate you taking the time to share your experience. We’ve worked incredibly hard to provide the very best facilities, along with an outstanding activities and entertainment programme. There’s been a huge amount of work going on behind the scenes, and we certainly haven’t stopped there. It’s in our nature to be the best, which is why we continue to push forward with improvements and have invested millions back into the park in just the past year. When we look at how much has been achieved already, we’re proud but also determined to keep going.

I was really surprised to read that you didn’t enjoy our entertainment teams, as they are some of the very best around and are always keen to ensure everyone has the best time. That said, I am very sorry to hear of the rudeness you experienced from some team members. This is not the standard we set, and I will be looking into this as all of our park teams are expected to be helpful and friendly at all times.

Regarding the arcade, this is run by an external company, but I will ensure your comments are passed on to them. I also want to acknowledge your points around speeding vehicles, dogs off leads, and dog mess left behind these are issues we are continually addressing as guest safety and comfort are a priority for us. The train and pool slide are also areas we’ll review to make sure families get the most enjoyment out of their stay.

I’m so pleased you and your family enjoyed the parks, pump track, inflatables, and activities it’s great to hear your son had such fun. We’re glad this hasn’t put you off visiting us again, and I can assure you that we’ll be working hard to improve on the areas you’ve highlighted.