Camping Les Tournesols

Liked: Very child friendly activities with including bouncy castle. English speaking hosts

Disliked: Food was poor. Electric hookup had a low threshold. As soon as tried to boil the kettle it blew! Come on!

Low hanging tree branches not great for a high Motorhome of 3.1m

Staff were rude and cold as soon as we complained about food being undercooked/cold. When I complained, I was presented with a large plate and told to put all the families food that was cold on it and he would heat it back up! So we put our chicken nuggets on and got them re-heated whilst we ate the rest of our meal! No offer of changing it!

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From the manager: Dear family, Thank you for your feedback. We apologize for the experience you had during your stay. We take all feedback seriously and are committed to improving our services.

Regarding the food quality, we are sorry that it did not meet your expectations. We will review our food preparation standards and address this with our kitchen staff to ensure this does not happen again.

We apologize for the inconvenience caused by the electric hookup and the low tree branches. We will look into upgrading our electrical infrastructure and trimming the trees to better accommodate larger motorhomes.

We regret to hear about your experience with our staff. This is not the level of service we strive to provide. We will be conducting additional training to ensure all staff handle complaints professionally and courteously.

Thank you for bringing these issues to our attention. We hope you will give us another opportunity to provide a better experience in the future.

Laetitia and Remond

Liked: Lovely hosts Remond & Laetitia, clean facilities with everything you need. Quiet, peaceful family camping at its best.

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From the manager: Dear family, thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our facilities clean and well-equipped. We are thrilled to know that our efforts are appreciated. It's wonderful to know that you experienced the peace and quiet we aim to provide for all our guests. We look forward to welcoming you back for another relaxing family camping experience. Many greetings from Laetitia & Remond

Liked: Schöner grasbewachsener Stellplatz mit sauberen Anlagen. Die Betreiber des Platzes waren sehr freundlich und boten die Möglichkeit eines gemeinsamen Abendessens mit anderen Gästen und Animation. Wir würden wiederkommen.

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Liked: The site is big and has everything you need.

Disliked: We booked 14th june, before I booked I checked the pool was open, this was the only reason I booked this site, to have a swim after a long drive. But the pool wasn't open and not even clear ready. We drive 30 mins out of our way get a pool too.
It said on the site the pool would be open in June

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From the manager: cher Monsieur, je suis désolée que vous soyez venu la nuit du 14 au 15 juin pour la piscine alors qu'elle n'est ouverte qu'en juillet et août. Dans la fiche du camping il y a deux informations contradictoires : dans l'introduction et la présentation générale il est clairement écrit que la piscine est ouverte en juillet et août uniquement. Ce sont dans les notes supplémentaires que l'information n'est pas à jour et nous allons demander à Pitchup de corriger tout de suite. Votre commentaire est très cassant et blessant et nous ne le méritons pas, le camping est extrêmement propre et très bien entretenu, très calme et vous avez été très bien accueillis. Nous ne comprenons pas pourquoi vous ne nous avez pas parlé de la piscine et que vous critiquez derrière notre dos, pourquoi tant de haine ?? Par contre le snack était bien ouvert alors qu'il annoncé fermé jusqu'au 1er juillet.. Nous espérons de vous revoir pour un plus long séjour..

Liked: Krasny, klidny, dobre zarizeny kemp, s milym a ochotnym personalem, mohu jen doporucit.

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