Camping Le Soustran

Camping and touring

On-site accommodation

Admission

• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.
• Modifications are subject to a €25.00 (£21.00) fee.

Dogs

• Dogs must be kept on leads and supervised at all times.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras

• Motorbike(s) can be brought instead of the car(s) included.
• Please select an electric hook-up if you wish to hire a fridge.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Public areas are non-smoking.
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The restaurant is open between 17/05 and 26/09.
• You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Hired accommodation

• Hired accommodation: a €100.00 (£83.99) damage/cleanliness deposit hold is required prior to arrival and will be released within 24 hours of your departure date after inspection of your unit should no damage/losses be found. The damage deposit will automatically be pre-authorised in advance on the card used to make your booking.
• No naked flames are allowed inside the hired accommodation units.

Occupancy

• Group bookings of 7 or more adults are not permitted (couples and immediate family members excepted).
• Group bookings of 7 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
• No hen/stag parties permitted via Pitchup.com.

Pitches

• You must follow the management directives when pitching your tent/unit and related equipment.

Pool

• Only park guests are authorised to use the pool.
• Please note there is no lifeguard on duty.
• Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is open from 8 a.m. to 5 p.m. between 17/05 and 26/09.

Safety

• Firearms are not permitted.
• No charcoal barbecues allowed.
• Only one parent/child pair at a time may use each structure in the play area.
• Open fires are prohibited.
• Please do not touch or feed the animals.
• Swimming in the lake is allowed.

Vehicles

• No vehicle movement between 11 p.m. and 7:30 a.m..
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
• Twin axle vehicles are not permitted on site.
• Units heavier than 3500 are not allowed.

Visitors

• Visitors must leave the premises by 8:30 p.m..
• Visitors must register at reception and pay their fee.