Oakwood Campsite

Liked: Clean and tidy site with large pitches. Nice location with plenty of good walks

Disliked: Male toilet block only had 2 toilets and 2 showers which if the site had been busy wouldn't have been enough. The heating in the toilet block wasn't on so was rather chilly but the actual showers had very hot water, perhaps a bit too hot. Basic facilities for the price per night especially considering they are soon to be charging extra for electric. On the point of electric this kept going off for a couple of seconds every 10 mins so anything running at the time would switch off. When we messaged the site to get rectified we were told "try a different socket if that doesn't work your caravan must be faulty". Definitely not our van or our neighbours or the other people's we spoke to on site who all had the same fault.

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From the manager: In response to some of your comments:

You are correct, the male toilet has 2 toilets and 2 showers. This is well within the recommended number for the pitches available, during busy periods this has not been a problem.

The heating is set on a frost stat, and will only come on if the temperature drops to near freezing.

As I had just had all the electrics tested, I suggested to try another post. As I had no further feed back from this customer I assumed all was well.

I always like to meet each new arrival if possible and then like to leave people alone to enjoy their holiday. As always, if customers don't tell me of any problems I can't do anything about them.

I am sorry you felt the need to rate my site so poorly.

Liked: Clean quiet site and nice large pitches

Disliked: Had to wait 40 minutes at gate as both the numbers suppled to gain access weren’t being answered. Needs a loo brush in toilets, I’m not a fan of looking at other peoples deposits smeared down the pan. Showers need some sort of heat control and it would be good if the heaters in the toilet/ shower blocks were turned on. Over the long weekend we were there the power kept on going off and on every 10 minutes and have spoke to others on the site they were having the same problem.

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From the manager: Please allow me to address your comments:

I can only apologise for the wait, it has only happened once before. Some networks just don't connect.

I will not put loo brushes in the toilets due to previous experience - brushes left filthy covered in toilet paper, thrown on the site etc etc

The radiators in the shower block are frost stat set only. The cost is too prohibitive, and would ultimately involve a price rise in pitch fees.

The later comments could have been resolved had you only informed me of the issue.

I live on site and there is a phone number provided.

Liked: Took our new to us caravan here for our first outing in it as close to home. Spotless site, with plenty of water points, large pitches with plenty of space between them. Toilet block was very clean and modern, showers were nice and hot. Very peaceful site no complaints here!

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From the manager: Thank you

Liked: Lovely site, clean facilities. Easy to find and nice and quiet.

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From the manager: Thank you Georgia

Liked: Well maintained flat site one of best I’ve been to. Toilets and showers amazing and very clean. Security gates good feature. Several pubs within 10 minute drive. Would return.

Disliked: Nothing!

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From the manager: I love a happy ending!

Thank you.

Liked: Nice big flat pitches, well spaced. Modern toilet block

Disliked: We stayed in December no water to the service points. the toilet block had no heating which was very disappointing taking the time of year

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From the manager: I do not heat the toilet block. It only has frost protection. There are water points, but as explained to the customer, the site water was turned off due to frost. There is water at the wash up station under cover. This particular customer asked for the water to be turned on, which I did for him immediately.

Liked: Quiet, good size pitches, good security with keypad entry, friendly staff. No complaints at all.

Disliked: N/A

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Liked: Very clean campsite with large pitch sizes which were perfectly level . Showers cubical were great had plenty of room with a divided area for dressing. Beautiful landscaping no pitches were overlooked. Friendly staff . Beautiful pubs nearby and garden centre.

Disliked: Nothing!

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Liked: Nice tidy site. plenty of space for us this time of year

Disliked: The showers were soo hot they were unusable for us but we didn't say anything because we were only there for a few nights just in passing and the shower temp seems to be an ongoing issue in past reviews. also we were not to impressed with a lorry and digger turning up at half 7 in the morning but i do understand its a new site and they have work to be done so didn't mind that too much. also might have been nice to have seen the owner other then the time we saw her cutting the grass when we arrived. just pop round and say hi to guests, see how they are doing. and i don't usually like to complain but having only one working loo was not great either especially when the previous user leaves the only working one clogged up with their contributions so i have to try and clear the blockage with no brush or anything if you would like a suggestion on that one maybe a brush on a chain? Not very pretty but better then nothing. ended up just using the disabled loo most of the time. i'm sorry but usually we are very laid back people and dont care if we have a few issues, we usually just work around them, but this time it was a little disappointing.

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From the manager: Dear Mr Baker,

Thank you for your comments. Allow me to address them:

The showers will be changed in the closed period as this seems to be on- going despite adjustments. Although it is alway helpful if guests actually tell me rather than putting it on a review.

The works on the site had been planned for months and guests were informed. I apologise if you did not get the email that was sent.

I am sorry I didn't get to have a chat with you, I was more than a little preoccupied with everything going on that particular week.

The toilet has been looked at by the plumber who will be coming back next week to fit a part.

Liked: Really lovely and peaceful place with lovely views , not to close to the other pitches which we preferred as a young couple , not far from the beautiful park Queen’s Park with a lovely cafe and very dog friendly , dogs and us loved it and would definitely stay here again!

Disliked: Showers were our only disappointment as not very powerful and you couldn’t change the temperature however very clean and very nice looking

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From the manager: Thank you