Lonely Farm

Liked: Really lovely secluded site. Very peaceful stay. Looking forward to booking our next stay at Lonely Farm.

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Liked: Quiet site as always

Disliked: Lack of organisation every one just pulled up where they wanted
And toilets and showers still need updating

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Liked: Quiet site, close to holiday park, friendly staff

Disliked: Toilets aged but functional

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Liked: Fantastic site, beautifully quiet, nice and close to the things that we wanted to see and do. We will be back next year or earlier

Disliked: The lack of info, did not not see anyone to talk to (the owners or manager) the info says there's a pool but could not find it

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Liked: Very quiet and peaceful.

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Liked: Great place. Clean showers and kitchen area and quiet

Disliked: There was a lot of uncleared up dog mess on the site to a point where I had to watch where I was stepping.

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Liked: Errrr, the grass was green.

Disliked: I have never had an experience quite as bad. I was looking at booking for Lonely Farm but on Pitchup the pitch sizes were only 6m long and 6m wide, not big enough for any touring caravan outfit. I wanted to call to double check this, but the phone number provided was invalid. After some super-sleuthing and several dead ends, I managed to get through to someone to do with Carlton Meres who was very professional and informed me they were all grass pitches so size would not be an issue. I went ahead and booked.
When it came to hitch our new caravan, we realised we needed an electric adaptor from van to car (our fault) but this was unfortunately at 4pm, on Pitchup it stated you cannot check in after 5pm but can call to advise of a later check in requirement.
So I tried every number I could find and could not get through to anyone, anywhere. After repeated attempts at calling, we were forced to give up and did not dare travel to the site in the fear we would not be able to get on the site and have to turn around and go home.
The next morning I attempted several calls and kept getting put through to the wrong place. The lady I did eventually speak to was empathetic and realised that every time she tried to transfer my call to someone to do with Lonely Farm, I was getting bounced back to her. So she was great and said she would email them to tell them of our issue.
Half an hour later I got a call from someone purporting to be from Lonely Farm who was incredibly passive aggressive in her manner. I advised her of the whole situation, she attributed the blame to Pitchup and said "we are not them", to which I replied "I know that but you use them for your booking system and regardless of that, I've had absolutely no luck in getting through to you". She couldn't reply to that and instead informed us that we were fine to attend the second night of our two night booking and that we were on pitch 3.
Off we went! Not feeling hopeful but wanting some enjoyment from our booking fee.
We turned up to no reception being evident, so took it upon ourselves to find our allocated pitch.....which was taken by another van.
I went to try again to find reception, which on the site map was apparently the wooden cabin.
A person saw me looking around and turned off their lights rather than coming to the door.
On the site map it gave a Warden number. This did not even ring but went straight through to voicemail several times. I eventually left a message to say that we were on site, had picked another pitch and to call back.
I'm sure you won't be shocked to read that we did NOT get a call back.

The site facilities are rudimental at best, need serious updating and unclean.

The alleged pool and gym is actually not on site as advertised on Pitchup, but actually down the road at further cost.

We were kept awake by vehicles thundering down the drive to the barn they use as a laundry and stock room for their main site elsewhere.

I actually can't quite believe how terrible it all was. So thanks for that.

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Liked: The hot showers

Disliked: The corporate capitalist greed of the owners of Lonely farm who own the huge Carlton Meres holiday park complex. They wacked the nightly tent pitch up from £8 a night to £23 per night without any explanation which is a complete extortionate rip off and totally unacceptable. Do they want customers or not ?

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Liked: Liked the peaceful site, with clean toilets and showers. Showers with hot water. Several drinking water points. Separate grassed places for tents, caravans and mobilehomes/ campervans; the latter having concrete strips for hardstanding.
Footpaths for walks straight from site. RSPB sites and coastal sites in easy reach. Saxmundham has Tesco and Waitrose ( which has easier parking for campervan/ mobilehome.)

Disliked: If the non functioning soap dispenser, that juts out over the sink,
could be removed in the lady's toilet area; that would make it less awkward when trying to clean teeth.

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Liked: Super nice site clean toilets block nice staff

Disliked: Unable to stay longer

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