Caspian Wood Lakeside Glamping

On-site accommodation

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 7 day(s) before your arrival.

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.
• Modifications are subject to a £50.00 fee.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet/shower facilities are unisex.
• Quiet hours must be respected between 10 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Hired accommodation

• Hired accommodation: a £100.00 damage/cleanliness/bracelet deposit is required within 14 days of arrival and will be refunded within 7 day(s) of departure after inspection of your unit, should no damage/losses be found.
• No naked flames are allowed inside the hired accommodation units.

Occupancy

• Bookings must not consist of more than 2 different households.
• No hen/stag parties permitted via Pitchup.com.

Reception

• There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Swimming in the lake is not allowed.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.