The Old Vicarage

Liked: We loved the scenery, it is perfect for children to explore the ford, with rope swings, play area and other outdoor equipment to make use of.

You could buy a campfire for the whole stay which was fab.

Disliked: The facilities were less than adequate. They were not cleaned the whole time we stayed for the 3 nights. The toilets were broken leaving 1 toilet which often didnt have toilet roll. Showers were blocked, which resulted in over spill. This added to the un -cleanliness of the facilities.

In the washing up area the floor had holes in, leaving It dangerous. There was no hot water to wash up with and no plug for the sink. Bins were over flowing.

Children were left unsupervised to run around tents , repeatedly at 10pm at night, tripping over guy ropes, some were as young as 3years old. Parents had no clue where their children were.

This is our 3rd time and the site has gone down hill and unfortunately likely to be our last time unless we hear there has been an improvement on the facilities.

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From the manager: Hi
The toilets were cleaned morning and evening and checked regularly throughout the day, unfortunately with a river running through our grounds they are going to get muddy, this is a lack of respect for our site and what we work so hard for is the issue here, we leave a mop and have signs up stating to leave the toilets in the way you wish to find them. People wouldn’t do this in their own homes!

Unfortunately the toilets had to partially close due to guests onsite flushing sanitary items down the toilet , baby wipes and also a towel/wash cloth, this was not our fault at all. It burnt out the fuse and had broken the pump at the toilets on the other side of the river which will cost us money to replace, which couldn’t be replaced over the bank holiday weekend as the plumbing merchants were not open! This also caused issues at the toilet on the house side of the river as waste is pumped back up towards the other toilets. There were also sanitary items and baby wipes flushed down the toilet there too which our staff had to fish out , and as you can imagine - this is not a job anyone wants to do but they did to make sure we could
Keep half the toilets open!!
As you will know and I’m sure others do too, sanitary items and baby wipes are to be put in the bin, not flushed down toilets and I’m sure people do not do this in their homes which are main drains, nevermind a submersible pump with a macerator blade on which will cut out if a foreign object hits the blade!

Not one guest has come to us this weekend about hot water? If you had told us then we could have sorted this for you instead of you leaving it in a complaint.

The fact children were running unsupervised is a parental issue which people were told about. But this is not a complaint against us! It’s other parents. We cannot tell people how to parent their children.
Our quiet time is 11pm and this is when our walk round was done on all 3 nights over bank holiday!

Liked: The campsite was lovely, staff went above and beyond beyond.

Disliked: N/a

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From the manager: Thank you so much for your lovely review and we hope to see you again soon! Hopefully the weather will be a little better next time
Thanks
The Old Vicarage Team

Liked: Setting, river, my boys loved playing in the river and on the swings around the river. Lovely campsite.

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From the manager: Thank you for your lovely review
We hope to see you again soon

Thanks
The Old Vicarage Team

Liked: Everything about this place

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From the manager: Thanks so much for your wonderful review!
We hope to see you again soon

Thanks
The Old Vicarage Team

Liked: The house we had was really beautiful, well-kept. The house was fully equipped, nothing more needed to be added. The area itself is also charming.

Disliked: Unfortunately the atmosphere maintained by the owners of the property is not nice, being on holiday you are constantly aware of being watched and controlled. It does not seem that this is why you go on holiday.

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From the manager: Thank you for your comments about the accommodation, we really do appreciate them.
We are sorry that you feel the atmosphere was uncomfortable.

However staff were concerned when you booked your stay for 6 guests (the max capacity for the Log Cabin) and when you arrived you brought 8 guests, and pitched a tent at the side of the Log Cabin without any permission or forewarning. This was also attempted to be hidden by your cars.

As I am sure you aware it is against health and safety to have over occupancy, and is very dangerous for both parties. We must always be aware who is on site in the case of a fire, or accident. Thank you for paying the difference

Regards The Old Vicarage Team

Liked: The site was beautiful and very friendly staff perfect for children.

Disliked: The toilets and shower facilities could be slightly better but on a whole we had a lovely experience here

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Liked: Absolutely stunning setting, friendly staff, so much fun for the children and adults

Disliked: Could perhaps do with better toilet and shower facilities but the setting more than made up for that

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Liked: Beautiful site, lovely little river and plenty for kids to do.

Disliked: Mosquitoes. My legs got butchered but the owners can’t control that.

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Liked: Absolutely everything about this place was spot on there was nothing we disliked the toilets and shower was clean and hot the site gave us a map so we knew were everything was around the site

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Liked: Fantastic time and conditions. Comparing with last time was more warming and a real blessing to be there for few days. 100% we will come again.

Disliked: Everything was just perfect.

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