Billing Aquadrome

Liked: No too busy, so was wonderful to walk round with young children. Plenty for them to do activities etc

Disliked: Tree overhanging pitches. So had to be extra careful getting van on and off the pitch

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From the manager: Thank you so much for your feedback.

We're really pleased to hear you enjoyed the peaceful atmosphere and that your little ones had plenty to do during your stay that’s exactly what we love to hear.

We hope to welcome you and your family back again soon for another lovely stay.

Liked: Lots of facilities for the kids to do and relatively safe.

Disliked: Staff not always that helpful or friendly. Accepts dogs but not really anywhere to walk them. Could do with an information pack that is clearer on how to find things to do on site.

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From the manager: Thank you for sharing your feedback. We’re glad to hear you found plenty of facilities for the children and that you felt the site was relatively safe.

We’re sorry to hear that your experience with our staff wasn't as positive as we would have hoped. We take pride in offering excellent customer service, so your comments will be reviewed with the team for improvement.

We are a pet-friendly park and there are a number of lovely walks to be had with your furry friends. We’re also in the process of improving the information regarding walking and cycling in the area to make it easier for our guests to explore.

We appreciate your suggestion for a clearer information pack and will consider ways to make it easier for guests to find things to do on-site.

Thank you again for your valuable feedback, and we hope to welcome you back soon for a better experience.

Kind regards

Liked: our visit was okay. The swimming facilities were decent, but I was disappointed that there were no family changing rooms—only separate male and female ones. This made things a bit awkward for my 11-year-old.

We did visit the Willowlake Aqua Park, which my kids absolutely loved. However, it's worth noting that access to this was not included in the park entry and came at an additional cost.

Disliked: Our holiday was a real mix. The swimming was okay, though it was disappointing that there were no family changing rooms—only male and female ones—which made it awkward for my 11-year-old.

The Willowlake Aqua Park was a highlight, and my kids loved it, but it wasn’t included in the park pass and came at an extra cost, which wasn’t made very clear.

Unfortunately, the rest of our stay was let down by some serious issues. People at the pool table didn’t care that others were waiting, and when I asked if my kids could have a turn, it actually led to a physical altercation. That incident completely ruined our holiday, and we’re still waiting for a response from the park about our complaint.

What was worse is that the security guards didn’t seem to care—adults who appeared to be under the influence were messing around in the kids’ areas, and the guards were either standing around smoking or acting like they were on a power trip, with no idea how to actually manage the situation.

Kids were running around completely unsupervised, and the arcades—while fun—had a lot of broken machines.

If you’re looking for a safe, family-friendly place, sadly, this isn’t it.

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From the manager: Thank you so much for taking the time to share your valuable feedback. We strive to ensure all our holiday guests have the very best experience, creating lasting memories along the way.

We will be reaching out to you directly to discuss your concerns in more detail and hope to hear from you soon.

Kind regards

Liked: It's not one for us.

Disliked: It's a dirty site. The toilet and shower blocks are dirty. Poo in the toilets. Maybe young kids. Everybody was complaining.
It is very expensive
Everything has to be bought on your bank card. If you go with cash only you will be stuck. To buy anything.

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From the manager: Thank you for taking the time to share your feedback with us.

I’m really sorry to hear that your experience at the park didn’t meet expectations. Cleanliness is incredibly important to us, and it’s disappointing to hear that the facilities were not up to standard during your visit. I will be passing your comments to the relevant teams so we can investigate and make sure this is addressed swiftly.

We’re always looking at ways to improve our guest experience, so feedback like yours really helps us identify areas where changes may be needed.

While it’s disappointing to hear the park wasn’t the right fit for you, we do appreciate you taking the time to share your thoughts.

We do hope that you will return to see us again at some point.

Liked: Size of the grass pitch, close to fresh water, electric. Entertainment on site was good

Disliked: Only one sluice so when leaving had to wait to use it. toilet/shower blocks needed cleaning more often than they was, no shop on site and laundry was priced silly expensive.

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From the manager: Thank you for your feedback! We're pleased to hear you liked the size of the grass pitch, the proximity to fresh water and electricity, as well as the entertainment on-site.

We will address the concerns regarding the toilet/shower blocks with our team to ensure improvements are made moving forward. We do have a new shop on park that provides day-to-day necessities such as bread and milk.

Thank you again for your comments, and we hope to welcome you back for a more enjoyable stay in the future.

Liked: Facilities very good especially the venue. Swimming pool nice and warm which makes a change, lots of entertainment put on and we found the park generally clean and tidy. Plenty of open spaces for kids and dogs.

Disliked: Lack of shops on site was a bit of a pain and would be good if a few more food places could be dotted around.

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From the manager: Thank you for your lovely feedback – we're so pleased to hear you enjoyed the facilities, warm swimming pool, and the entertainment on offer. It's great to know the open spaces were appreciated by both the children and the dogs, and that you found the park clean and tidy throughout your stay.

We appreciate your comments regarding the shops and food options. We do have a new shop on park providing your day-to-day essentials, such as bread and milk, to name just a few. Feedback like yours is incredibly valuable in helping us shape future improvements.

We hope to welcome you back again soon for another enjoyable stay.

Kind regards

Liked: The new improved facilities
We are returning holiday makers. Been to Billing Aquadrome every year for about 3 years and will keep coming

Disliked: Things were closed Monday & Tuesday. No paperwork to explain about online booking of activities or entertainment times

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From the manager: Thank you so much for your continued support and for taking the time to leave a review. We're delighted to hear that you enjoyed the new and improved facilities and that you've chosen to return to us year after year – it truly means a lot to the whole team.

We are always looking to improve our guests' experience, and this includes making sure all necessary information is easy to access. We are currently reviewing how we can better communicate important details to our guests moving forward.

We look forward to welcoming you back again soon for another great stay at Billing.

Liked: Lots to do to entertain children

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From the manager: Thank you for your feedback

We're so glad to hear that you found plenty of activities to entertain the children.

We strive to offer a variety of fun and engaging experiences for all ages, and it's great to know they had a good time

We hope to welcome you again soon.

Liked: Range of activities.
Large field for camping.
Staff
Cleanliness

Disliked: Needs longer change over time for swimming. No space to get changed with one group starting at the same time as others finishing.

Rained one evening, so entertainment couldn’t happen which is a shame.
No on site shop
No one to meet us at the hut, telling us where we could pitch.

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From the manager: Thank you so much for taking the time to share your feedback.

We're sorry to hear about the concerns during your stay. We understand the swimming changeover times can feel a little rushed—we’re reviewing this to ensure a smoother experience for all guests. Unfortunately, we can’t control the weather, and we're equally disappointed when it impacts entertainment.

Regarding the shop, we’re excited to let you know that a brand-new on-site shop is on the way! This will be a great convenience for our guests moving forward.

Thank you again for your valuable comments—we really appreciate them and hope to welcome you back very soon.

Liked: Beautiful site, great wildlife and activities.
Large grass pitch, quiet at night.

Disliked: Elson point and grey waste need work. Shower block cold as door left open day and night.

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From the manager: Thank you for your feedback! We're thrilled to hear that you enjoyed the beauty of the site, the wildlife, and the activities, and that the large grass pitch provided a peaceful stay.

We truly value all feedback and will carefully review your comments to explore how we can further enhance our guests' experience.

Thank you for helping us improve